Quality Assistant

Overview

Researches and verifies incomplete visits to ensure accurate and timely payroll processing. Works under direct supervision.

Responsibilities
• Initiates the process to verify all visits rejected by the Scheduling system, for proper payroll and billing. • Assists in the identification of patterns of HHA lateness. • Follows procedures to maximize operational efficiency and effectiveness of the unit. Provides feedback to management regarding opportunities to improve workflows. • Enters hours from Exception report into database for payroll. • Assists late shift supervisors with making attendance calls. • Works with supervisors to resolve discrepancies on reports. • Calls client/Aides to verify work and hours. • Processes Aide’s task code sheets. • Assists supervisors/unit to call aides/clients regarding emergencies or events such as storms or holidays to confirm availability to work. • Assists Supervisors with payroll issues, calculating payroll hours and unverified hours. • Refers required scheduling changes to the HHA supervisor who ensures schedules are updated accordingly. • Refers calls from aides or clients regarding messages, call offs, vacation, doctor’s appointment, or payroll issues to the appropriate supervisor. • Provides weekend and holiday coverage for the call center. • Participates in special projects and performs other duties as assigned.
Qualifications
Education:
High School Diploma or equivalency required Bachelor's Degree preferred

Work Experience:
Minimum of two years administrative work experience required Experience in customer service required Strong organizational/administrative skills required Demonstrated problem-solving abilities required Computer system experience preferred