Quality Assurance and Training Specialist

Quality Assurance and Training Specialist

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Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

As a university founded to be a place where “…any person can find instruction in any study,” diversity and inclusion are at the core of our values and mission. We strive to be a welcoming, caring, healthy, and equitable community where students, faculty, and staff with different backgrounds, perspectives, abilities, and experiences can learn, innovate, and work in an environment of respect, and feel empowered to engage in any community conversation. As a member of the Cornell University community, it is important to recognize our shared responsibility to each other to cultivate a culture of inclusion for all. Cornell Core values

As an individual contributor you will model and support a culture of diversity, equity, inclusion, and wellbeing and continually seek to understand how your role, behaviors, and actions impact the success of this culture.

While position responsibilities vary greatly, the Skills for Success and Leadership Skills for Success are foundational to what is expected of every employee and leader working at Cornell. These skills are essential for individual and organizational success. Staff Skills for Success; Leadership Skills for Success

Department Background

Cornell University - an Ivy League institution with approximately 15,000 undergraduate and 10,000 graduate and professional students, and campuses in Ithaca and New York, NY - invites applications for a Quality Assurance and Training Specialist position in the Office of Financial Aid and Student Employment.

The Office of Financial Aid and Student Employment (FASE) is a central administrative student services department within the Division of Enrollment. Our overarching purpose is opportunity and affordability – we provide/coordinate student aid resources creating access and opportunity in alignment with Cornell University’s motto and founding principle - any person, any study.

FASE’s thirty-five staff members are dedicated to helping students navigate the complex financial aid landscape and we work closely with the Office of the University Registrar, Undergraduate Admissions Office, the Office of the Bursar, academic Schools and Colleges, and many other University stakeholders to support Cornell’s diverse, world-class students and their success.

Rewards and Benefits

Competitive compensation, generous time-off, and great benefits …More on Cornell Benefits

Position Summary

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

The Quality Assurance and Training Specialist supports the university’s network of student aid professionals using a quality management framework to monitor financial aid business processes and outcomes, identify end-to-end solutions to compliance challenges, build and strengthen resources that are critical to the effective administration of student aid fund, and inform training needs.

Reporting to the Associate Director for Compliance and collaborating closely with other members of the FASE team, the Quality Assurance and Training Specialist’s responsibilities include maintaining current knowledge of federal, state, and institutional programs, regulations and guidance as well as utilizing that knowledge to implement and maintain effective quality management strategies which must be adaptable and effective. The Quality Assurance and Training Specialist will monitor team outcomes including the evaluation of aid application materials, need analysis calculations, and all aspects of aid eligibility determination and apply the quality management framework to improve outcomes, influence policy and procedure, and support team-oriented goals for training and professional development.

The Quality Assurance and Training Specialist applies in-depth understanding of core student service lifecycle concepts such as admissions, financial aid, registration and records, and student accounts, to complete secondary reviews of aid applications, supporting documentation, and need analysis decisions, as well as confirm individual student eligibility for various student aid programs. This position oversees the federal verification process, informing policies and procedures, and providing training and support to staff participating in the process. Using a continuous improvement approach to quality management, the Quality Assurance and Training Specialist regularly reviews and updates processes and procedures and provides training and resources to support compliance efforts. This position collaborates closely with FASE leadership and other university stakeholders, to ensure outstanding operational effectiveness, exceptional service to students, and impeccable compliance with applicable federal, state, and institutional laws, regulations.

We seek a dynamic, collaborative professional who enjoys thinking innovatively, enjoys the challenges and rewards of team-oriented remote-friendly work, and who can function exceptionally well within a large complex, world-class University. Creative thinking, self-motivation, accuracy, organization, and attention to detail are all critical in this position along with the ability to work under pressure and challenge the status quo. The ideal candidate will balance independent, self-directed work with focused and productive collaboration, consistently demonstrate excellent judgment, and deliver outcomes aligned with FASE’s aims/goals, and Cornell University’s values.

This position will be considered for a fully remote work location with occasional travel to campus.

If interested in this position, please submit a cover letter and resume.

No relocation assistance is provided for this position. Visa sponsorship is not available for this position.

Required Qualifications:

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Bachelor’s degree with at least 2 years relevant experience working in a student financial aid/scholarships role or equivalent combination.
• Experience in a customer service or similar professional setting serving individuals with socio-economically diverse backgrounds and perspectives.
• Must be self-motivated, well-organized, and attentive to details.
• Strong written and oral communication skills and ability to manage multiple assignments proactively.
• Experience working effectively with moderately complex systems and business processes.
• Proven ability to analyze requirements and meet deadlines.
• Demonstrated ability to continuously expand knowledge of technology/tools supporting effective business processes.
• Knowledge of financial aid software systems, federal aid regulations, or institutional need analysis concepts.

Preferred Qualifications

• Familiarity or experience with institutional need analysis (IM (Institutional Methodology)) and the CSS (College Scholarship Service) Profile.
• Experience using PeopleSoft, ImageNow, IDOC, or Workday.
• Familiarity or experience implementing and/or a financial aid quality management program.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

University Job Title:

Financial Aid Associate II

Job Family:

Student Services

Level:

F

Pay Rate Type:

Salary

Pay Range:

$60,345.00 - $63,497.00

Remote Option Availability:

Fully Remote

Company:

Endowed

Contact Name:

Lori Trask

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

2023-05-26