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Quality Assurance Specialist - Cash Posting

You could say Brightree by ResMed is a technology company. And that’s true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us—for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers’ businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.
To learn more about Brightree technology and solutions watch this short video by our CEO:
https://www.brightree.com/whychoosebrightree

This position reports directly to the Cash Posting Team Lead and is responsible for the quality and achievement of cash posting. Achieve optimal results for our clients while ensuring compliance with payor requirements and RCM policies and procedures.
Key accountabilities and decision ownership:
  • Accurate posting of payments received from multiple sources for multiple clients
  • Reconciling deposits and resolving complex discrepancies.
  • Reviewing remittance advice to assure appropriate payments, adjustments, balance transfers and recoupments are completed accurately
  • Assists with special projects and compiles reports.
  • Responds to inquiries regarding payments and reconciliation.
  • Performs quality review on cash posting transactions to assure completed accurately, and according to the procedures established.
  • Makes procedure recommendations and updates procedure documents for optimal performance.
  • Communicates and works with clients and cross-functional departments to identify potential risks and solutions for performance improvement
  • Identifies potential deficiencies in processes via analysis and trends.
  • Identifies training needs, provides education, and assists in implementation of procedure changes.
  • Assures SLA’s and quality of work thresholds are maintained.
  • Drives change through collaboration, influence, and partnerships
  • Manages workload and completes assignments timely.
  • Other tasks and responsibilities as assigned.
Skills, experience, technical/professional qualifications:
Must have:
  • High school education required.
  • Associate’s or bachelor’s degree a plus
  • At least two years of DME/Respiratory or Enteral experience
  • Must be a self-starter who can troubleshoot challenges on the fly
  • Excellent written communication skills for documenting notes in the clients’ system
  • Must be able to multitask and work within multiple client databases
  • Must be detail oriented and able to work independently and complete tasks in a timely manner
  • Strong computer skills, including Microsoft Office and databases
Preferred:
  • Strong ethics and a high level of personal and professional integrity
  • Passionate about customer service
  • Excellent problem-solving skills focused on identifying and implementing solutions for customers
  • Effective communication skills with strong oral, written, and persuasive abilities to work with people at all levels in the organization
  • Exceptional organizational skills with a high level of attention to detail and the ability to multitask
  • Results-driven, self-starter who is highly motivated and able to troubleshoot challenges on the fly
  • Proven track record of working towards and exceeding metrics
#LI-Remote
#LI-RH1
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.


Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is:
$16.30 - $24.44


For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!
Brightree Glassdoor Company Review
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Brightree DE&I Review
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CEO of Brightree
Brightree CEO photo
Matt Mellott
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Provide the highest quality of software and customer service, while helping providers in the post-acute market maximize compliance, automate processes, generate more revenue and facilitate better patient care.

4 jobs
TEAM SIZE
DATE POSTED
August 5, 2023

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