Job details

Quality Compliance Specialist

Job Summary:

The Quality Compliance Specialist directly supports the Quality Compliance team in all related activities within the Legal/Compliance department. The essential daily functions will include but are not limited to: support approving new products, as part of New Items Onboarding Process, assist managing the HTS/schedule B codes, and processing prohibit/restriction logic for iHerb. The Quality Compliance Specialist will support Quality Control's requirements in relation to GMP (Good Manufacturing Practices) while assisting the maintenance of the company's website by way of the APP content modification/updates in relation to quality compliance standards as set forth by iHerb.

Job Expectations:

Support the Compliance team in correlation with the "New Items Onboard Process"
Support to process Prohibit/Restriction logic requests
Assist in managing HTS / Schedule B codes for iHerb
Assist with managing iHerb's Customer Quality Control related complaints which will include coordinating next steps with applicable internal departments and vendors
Support reviewing iHerb's Prohibited/Restriction related complaints from Customers and report and set up logic by leveraging internal systems
Assist with the maintenance of the company website and APP content modification/updates in relation to quality compliance
Support the registration of products into various markets to obtain a certificate of registration
Support and assist the Director of Quality Compliance in all functional requests and team directives Assist with Ad Hoc duties and projects

Knowledge, Skills and Abilities:

Required:

Attention to detail with accuracy
Quality compliance and GMP knowledge
Knowledge of e-commerce concept, practices and procedures
Knowledge of excel
Self-driven problem analysis and problem-solving
Ability to perform a variety of tasks simultaneously
Interpersonal skills
Communication and listening skills
Computer literate
Adaptability

Equipment Knowledge:

Intermediate Knowledge of Microsoft Office Suite (Word, Excel, and PowerPoint)
Beginner Knowledge of TMS, WMS, and/or other equivalent service portals.
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum of one (1) year of experience in a Quality and Compliance environment.

Education Requirements:

Bachelor's Degree in Business or related field preferred, or a combination of education and equivalent work experience.

#LI-ME1

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$26—$56 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.