Quality Engineer - Mobile Customer Experience

Alarm.com is seeking a Quality Engineer to support our Mobile Apps team by testing the multiple user mobile interfaces offered to our customers, testing and troubleshooting the integration with some hardware devices and multiple software platforms, the Mobile Apps QE will be working on critical priorities for the business and collaborating with internal teams like Product Management and CORE to ensure our products meet quality standards of functionality and performance.

The ideal candidate will have a college technical degree, at least 1 year of relevant experience working on quality engineering related activities or projects, have computer/technology skills, experience testing mobile applications, will be able to communicate clearly, and will contribute towards product/system improvements to resolve in-field product issues and improve overall product Quality. You should be a self-starter who can work closely with the development team to discover, report, and validate fixes for issues.

Responsibilities:

• Understanding product functionality, data content, and system architecture of the product being tested
• Developing test plans and updating test documentation as needed before/during/after testing
• Executing tests, tracking defects, and following defects through the resolution process until fix is verified and closed
• Interacting with Developers, Business Analysts, and Product Management to ensure the quality of the software and hardware products
• Ensure performance and usability of the ADC mobile applications on a weekly basis.
• Setting up and maintaining test environments and equipment.
• Triage urgent problems, prioritize accordingly, and propose a resolution
• Understanding the customer and how ADC mobile apps will be used by the customer.

Requirements:

• Bachelor's Degree in Engineering, Science, or Information Technology
• Excellent problem solving, troubleshooting, time management, and analysis skills
• Ability to work independently, raise issues and take corrective action
• Ability to work in combination of hardware, software, and network technologies
• Ability to interpret a variety of technical information
• Process-oriented with ability to pay close attention to details
• Exceptional communication skills in order to articulate quality assurance practices
• Self-motivated with strong technical background, and a deep interest in product quality
• Ability to make decisions based on test results to advise management and customers
• Team-oriented individual
• Experience testing and troubleshooting mobile applications would be desired.

Why Work for Alarm.com?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

Company Information

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we're innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We're seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

Company Benefits
Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

#LI-KM1

JR103529