Global Enablement Program Manager

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Global Enablement Program Manager 

Why We Have This Role

The Go-To-Market (GTM) Enablement team owns global onboarding, skill development and ongoing education for internal employees and our partner network for roles which touch the customer during the GTM lifecycle, from sales & pre-sales to delivery & account management. Our team thinks globally for scale, delivering learner-centric enablement experiences. These programs and services have a significant impact on our customers’ success and our bottom-line growth.

In this role, you will be responsible for designing and executing programs that will give our field teams the knowledge and skills they need to succeed in their roles. The first area of focus will be to develop a Seller Effectiveness Program that will focus on key capabilities required to meet quota throughout the lifecycle of a sales rep. This program aims to ensure that not only do our sellers meet their goals but also that we meet the company’s growth objectives as well.

How You'll Find Success

• You care deeply about educating employees and partners, with a passion for developing skills that help drive business outcomes.
• You establish strong relationships with key cross-functional leaders, balancing the needs and interests of all stakeholders.
• You have a track record of success, with excellent problem-solving skills, high attention to detail to produce high-quality work, and an autonomous drive to get the job done.
• You are a structured thinker who plans for the long term.

How You'll Grow

• Learn about experience management (XM) as a category, including expert-level technical knowledge.
• Expand your enablement expertise.
• Own and drive an end to end program that will affect thousands of individuals within and outside of Qualtrics

Things You'll Do

• Develop and execute a robust Seller Effectiveness Program that includes a structured curriculum for sales training and development.
• Collaborate with cross-functional teams, including Sales, Product Marketing, People and Program Management to identify training needs and develop initiatives that support sales growth.
• Conduct thorough research and analysis to understand current sales challenges and success factors.
• Synthesize research findings into actionable insights and innovative training programs.
• Design, implement, and track the progress of various training modules and workshops, ensuring they are engaging and effective.
• Communicate effectively across all levels of the organization to ensure alignment and buy-in from key stakeholders.
• Measure and report on the effectiveness of the sales enablement programs through various metrics and KPIs, making adjustments as necessary to improve outcomes.
• Stay up-to-date with the latest trends and best practices in sales enablement and curriculum design.

What We're Looking For on Your Resume

• 7+ years of experience in a customer-facing support role (i.e., Technical Account Manager, Account Executive, Customer Success Manager) or in training and enablement
• Proven track record in designing and implementing effective training programs for sales teams in an ever-changing environment
• Excellent structured thinking, research, and synthesis skills to develop insightful and actionable training content.
• Strong cross-functional collaboration and communication skills, with the ability to work effectively with diverse teams and stakeholders.
• Exceptional written and oral communication skills, with the ability to convey complex ideas clearly and concisely.
• Ability to work independently in highly ambiguous, shifting environments
• Bachelor’s degree.

Preferred Qualifications

• Knowledge of curriculum development and adult learning methodologies