Principal Program Manager- Product Preview

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 20K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join nearly 5,000 people across the globe who think that’s work worth doing.

Principal Program Manager, Product Preview Programs 

Why We Have This Role

The Product Feedback and Insights Team (PFIT) within the Qualtrics Product, UX, & Engineering (PXE) organization  is responsible for running programs that solicit customer and user feedback on Qualtrics products during the product development lifecycle and post product launch. The team manages the Early Access and Public Preview programs, multiple Customer Advisory Boards, Product Ideas/Feature Requests, Product Satisfaction and user experience measurement, and the delivery of product experience insights to PXE. 

The Principal Lead, Product Preview Programs will oversee the Early Access (Private) Preview and Public Preview programs at Qualtrics.  This role requires strong relationship building, program management, and the ability to coordinate and prioritize in collaboration with individual contributors, team leads, and C-Suite leaders from Qualtrics, our customers,  and ecosystem partners.

The Early Access (Private) Preview program allows customers to engage with in-development features, provide feedback, and work with Qualtrics Product teams to ensure that the focus is on driving customer value through innovation.  This role will foster partnership across product, engineering, marketing, sales, customer success and legal teams to bring customers and Qualtrics’  teams together and gather insights that feed product development and innovation goals.

The Public Preview program allows early adopters customers the ability to use new large innovations in advance of commercial launch.  This role will work with Product, Marketing, PXE-Operations and frontline team members to drive maximum awareness and adoption of new innovations in Public Preview. 

This role is special as it touches nearly every part of the company and offers an opportunity to gain insights across business functions while making a real and lasting impact on our customers’ experience with Qualtrics products.  You will be at the center of improving experience for an experience management company. This is an individual contributor role, with the opportunity to coach and mentor junior team members. This role reports to the Global Leader, Product Feedback & Insights.

How You’ll Find Success

• Customer Obsessed:  Passionate about understanding customers’ product experiences and needs and acting as their advocate within the organization 
• Team Player:  Ability to develop partnerships with diverse stakeholders to deliver against both shared and individual outcomes (Product Leaders, Customer buyers, Legal, Product, Sales, Go to Market, Qualtrics users etc)
• Program Management: Demonstrate expertise in program management, change management and/ or release management to improve customer experience and internal awareness of product updates
• Communication:  Strong communications skills with internal and external stakeholders at all levels to build engagement and trust
• Organizational Skills:  Ability to effectively manage resources, timelines, and priorities while maintaining a focus on delivering high-quality
• Stakeholder Management: Represent the voice of customer to product team member and senior leadership to foster buy-in for process and product improvements
• Problem Solving:  Aptitude for identifying, analyzing, and resolving issues and risks that may arise with customer engagement and cross-organizational collaboration
• One Team:  Demonstrate leadership by inspiring and motivating teams, providing clear direction and aligning stakeholders buy-in for improvements

How You’ll Grow

• Create relationships across Product & Engineering teams with insights into the product development lifecycle
• Gain knowledge about Product Operations and Go To Market methodologies
• Develop recommended practices for continuous improvement of the product manager and customer experiences
• Work closely with teams developing the products and practices for Qualtrics Ai investments, helping to define the future of GenAi at Qualtrics 

Things You’ll Do

• Represent Qualtrics Early Access Private Preview and Public Preview to customers and internal teams
• Partner with Product, XM Success (Customer Success), and Account Teams to align customer engagement on our most impactful feature/ product lines 
• Raise insights from customer conversation and product validation to product owners for improvements
• Champion customer interest and concerns regarding cutting edge initiatives such as GenAI and collaborate to ensure project owners expressly address customer needs
• Manage release readiness activities for Public Preview stages in partnership with the Launch Readiness, Go to Market teams and product leadership

What We’re Looking For On Your Resume

• 10+ years working in a Product Management, Program Management, Release Management or similar role
• 8+ years of direct customer experience
• 8+ years demonstrated success delivering on cross-organizational programs
• Ability to take complex asks and break them up into manageable and clear tasks and deliverables
• Ability to build and nurture relationships with C-suite executives and senior leaders
• Experience in coaching and mentoring team members
• Excellent understanding of SaaS business models and processes
• Ease with delivering sensitive messages to external stakeholders and senior leaders
• Comfortable in dealing with ambiguity and changing priorities
• Strong interpersonal and communication skills
• Nice to have: At least one year experience working hands-on with the Qualtrics software platform
• Nice to have: At least one year experience with coda software platform
  
  

What You Should Know About This Team

• The Product Feedback and Insights Team (PFIT) is a small and mighty team within the Qualtrics Product & Engineering organization. We define the strategy and manage operations for three key program areas: Customer Advisory Boards, Product Preview Programs, and Product Experience Feedback & Insights.  Every day we work with Product teams to bring the most strategic and exciting product innovations to our customers and ensure ongoing feedback and continuous improvement. We care deeply about the experiences we deliver to our Product Management stakeholders

Our Team’s Favorite Perks and Benefits

• $1800 Yearly Experience Bonus
• We believe in sharing Qualtrics’ success which is part of the compensation for all employees
• Wellness Reimbursement
• Engaging in-office events celebrating holidays & special occasions
• We are based in Seattle with most of our Product, UX and Engineering teams making it easy and fun to develop relationships with our key stakeholders

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You’ll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.