Job details

Software Engineer I, Voice - Seattle

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Software Development Engineer I, Voice - Seattle

Why We Have This Role

The Voice team of the Qualtrics Foundation Engineering Organization is responsible for building services and tools that handle and transcribe over 1M calls per day for hundreds of customers. Our tools operate entirely within the AWS environment, utilizing technologies such as Kubernetes, DynamoDB, SQS/SNS, RDS, DocumentDB, and more.

How You’ll Find Success

As a Software Engineer at Qualtrics, you should love building simple solutions to solve hard scalability problems. Designing systems in an agile environment to withstand hyper growth and owning quality from end to end is a rewarding challenge and one of the reasons Qualtrics is such an exciting place to work.

How You’ll Grow

You will gain hands-on experience with our scalable tech stacks and grow your technical skills in software development and operations. You will receive guidance and mentorship from team members, ultimately enhancing your career trajectory.

Things You’ll Do

Design and develop components and systems for distributed processing of audio and textual data at a high scale using cutting edge technologies and tools.
Establish and refine operational practices to ensure high availability and reliability of voice processing systems.
Develop your skills in the telecom and audio processing domains while gaining an understanding of industry standards.
Work with colleagues across various locations and disciplines to achieve common goals.

What We’re Looking For On Your Resume

Some experience through internships, academic projects, or personal projects involving software development.
Strong algorithms, data structures and coding background, familiarity with object-oriented design principles.
Experience with software engineering best practices (e.g. unit testing, code reviews, design documents, architecture reviews). disciplined approach to testing and quality assurance.
Basic understanding of distributed systems and concepts like the CAP theorem.
Interest in AWS services and cloud computing.
A commitment to continuous learning and improvement in technology and software development.
A bachelor's degree in Computer Science, Computer Engineering, or a related field (or in progress).
0-1.5 years of experience

What You Should Know About This Team

We emphasize continuous skill development and learning. Our team is currently transitioning from Jenkins to GitLab CI and/or Spinnaker to enhance our deployment processes.
We operate at a high scale, managing Amazon resource limits and continuously assessing our efficiency to improve our services.
This team collaborates with various internal platforms and infrastructure teams, promoting a culture of transparent discussions and constructive design reviews.

Our Team’s Favorite Perks and Benefits

Wellness Reimbursement of $300 per quarter for wellness activities, including gym memberships, spa massages, workout equipment, meditation apps, and more.
$1800 Experience Bonus to enjoy an experience of your choice, like a vacation or volunteer opportunity.
Engaging QGroup Communities such as MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, all providing support and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Annual Pay Transparency Range

$87,500—$165,000 USD