Customer Success Business Consulting Intern - East

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.  

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role

Quantum Metric is seeking a Fall Intern to assist our product university -- Quantum Metric University. This role will reside within the Customer Success team, specifically within the Consulting Services team. You will work across internal teams to create and maintain educational content & harness knowledge along the way to identify gaps in our content and build better content for the future!

We need an innovative, passionate, detail-oriented individual to join our growing team. The right person is a thoughtful learner and promoter of knowledge of the Digital / Product space, with a passion to help our customers grow their knowledge and share their experiences across their teams.

• Assist the team to continuously improve the Quantum Metric product learning environment (QMU) for our customers, partners, internal teams, as well as prospective customers
• Support iterative product changes by maintaining our content to showcase our diverse capabilities with Quantum Metric technology
• Identify new content that will help to educate end users on Quantum Metric’s offerings
• Maintain online content using different mediums including short videos, graphics, slide decks, interactive tutorials and assessments
• Establish and maintain power user level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform (we’ll help you learn it, but you have to be able to write and talk about it)
• Review user feedback from both internal teams (e.g Customer Success, Product, Marketing, etc.) and customers to understand their priorities, and help our teams identify where Quantum Metric can enable them to effectively execute their digital strategy
• Help to communicate upcoming and planned changes related to product knowledge content across the broader organization

• Socially intelligent and able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
• Passion for measuring success with data (analytics and reporting)
• Demonstrate integrity at every interaction to uphold our valued company culture
• Empathetic to customer concerns and passionate about empowering customers to succeed
• Persist to find the right solution for every customer
• Experience incorporating feedback to evolve your work
• Ability to work effectively on global and virtual teams and accommodate time differences

🏆 Intern Perks and Compensation

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

12 week program with 25hrs / week

Weekly meetings with Internship Mentor

Flexible work environments

MacBook and awesome swag delivered to your door

Compensation: $20-25/hr

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

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