Institutional Research Analyst

SUMMARY: The Institutional Research Analyst is a full-time benefits eligible position in Information Technology Services. Reporting to the Chief of Staff and CIO, the Analyst serves as a key member of the Information Technology Services team and assists with data collection, validation and analysis of complex data and reporting to both internal and external audiences.

This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

• Conduct analyses to inform academic and financial planning decision making
• Design and develop reports and data visualizations for operational, budgetary and strategic planning.
• Serve as a data and information steward making sure that data is compliant, accessible and understandable across the institution.
• Engage in Data Quality, documentation, and process improvement.
• Respond to requests for information about the university and prepares reporting for internal decision making.
• Prepare data for annual and longitudinal profile reports on the university and identifies opportunities for campus improvements including the use of new technologies.
• Prepare institutional research reports (e.g. IPEDS, Common Data Set, external surveys).
• Provide assistance to the SACSCOC accreditation liaison on the preparation, review and submission of reaffirmation reports.
• Coordinate, administer, and analyze campus-wide surveys including the National Survey of Student Engagement, the Student Satisfaction Inventory and end of term student feedback course evaluations. and reports to key stakeholders.

Non-Essential Duties

• Other duties and special projects may be assigned to meet department and university needs.

Experience, Knowledge & Skills Preferred

• A minimum of three years’ experience with data collection, analysis, and reporting.
• Demonstrated aptitude for data analysis and detailed reporting including the use of descriptive and inferential statistics.
• Detail-oriented, able to meet deadlines and manage multiple projects simultaneously.
• Excellent interpersonal, written, and verbal skills
• Ability to effectively prioritize multiple competing tasks and demands
• Willingness to take initiative and work proactively.
• Willing and able to work with minimal supervision while contributing positively to a cooperative, high-functioning team.
• Demonstrated ability to maintain strict confidentiality of privileged information and perform duties that require tact, independent judgment, diplomacy, and discretion.
• Proficiency with standard office software packages, e.g. MS Word, Excel, PowerPoint.
• Skilled with SPSS, Tableau, SQL, Microsoft Access or similar products is preferred, as is familiarity with Jenzabar.
• Ability to extract and combine data from disparate sources to answer complex inquiries
• Sustained attention to detail with an understanding of the larger significance of research practices.
• Interest and dedication to remain current in developments in the fields of institutional research and program evaluation.
• Bachelor’s degree and 2 years of experience or equivalent professional experience.

Application Process
Does this sound like a good fit? Click on the green “I’m interested” button and submit:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.

Applications received by November 1, 2024, will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second fastest growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors. 

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger. 

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges. 

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community. 

Queens University of Charlotte aims to be a leading comprehensive university, distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus where diversity, equity, and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity, promote global understanding, encourage ethical living, and prepare individuals for purposeful and fulfilling lives. To this end, the University recruits talented faculty, staff, and students from across the United States and around the world. Queens encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live, learn, and work. 

Queens works to provide an accessible living, learning, and working environment for current and prospective faculty, staff, and students and visitors to our campus. If there are accommodations, we can provide to make your application process more accessible, please contact the Director of Human Resources ([email protected], 704-337-2297). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process. 

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.