Head of Returns

US - Remote

Leadership /Full-Time /Remote

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.

QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.

WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.

WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.

ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.

FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. 

THE IDEAL CANDIDATE

The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes. The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.

The Head of Returns is a true builder at heart, and will report directly to the CEO. We are looking for a Head of Returns to perform deep and broad analytics across the entire supply chain to identify root cause, organize the effort into a series of discreet and metric driven work streams and marshal resources across the organization to make material impacts to all drivers of returns.

The ideal candidate is a self-starter, quick learner, urgent problem-solver and very results driven. The ideal candidate is one who is adept at finding and organizing data where it may exist inside or outside the company tech stack, leverages and implements technology wherever possible. Key responsibilities are anchored in key competencies: Strategic Vision, High Facility with Data, Metric Driven, High sense of urgency, the ability to organize work and a demonstrated ability to work across the organization to drive results.

Competencies

• Strategic Vision
• Highly Data Driven
• Metric Driven
• Sense of Urgency
• Quick Learner, Problem Solver; Self-Starter; Optimist; Figure it Out
• Collaborator; Bridge Builder; Low Ego
• Agile; Appreciation for The Process and creating it but not led by the Process
• Entrepreneur; Comfortable operating “at 5 feet and 5,000 feet”

Responsibilities

• Perform analytics to identify opportunities and effectively prioritize them based on maximum impact on profitability. Opportunities will include but not be limited to: all aspects of Returns (from manufacturing to returns operations and all points in between)
• Build project objectives and plans with aggressive timelines, well-defined business objectives, and metrics including leading indicators of progress where possible. Work with engineering and other cross functional teams to implement changes.
• Establish clear processes for actively monitoring, measuring and reporting the state of each Returns work stream weekly (WBR) and monthly (MBR)Work closely with the finance team to properly define, measure and forecast the P&L impact of returns improvement workstreams over time.
• Drive the activities of cross-functional teams to meet all initiative objectives within defined timelines and progress metrics.
• Use technology to drive superior outcomes throughout the returns process (from before order placement to returned goods)
• Manage and build a world class team

Requirements

• 10+ years of experience solving complex problems using deep analytics, structuring work, managing or influencing teams and measuring throughout the process
• The ability to source and organize raw data from disparate sources into an insight rich operating framework. Facility with C++ and SQL a +.
• Highly organized, detail-oriented with a focus on execution, problem solving, improving processes and brand enhancement
• The ability to derive technical product insights (consumer goods) and organize resources to effectively act on them
• Rapid and continuous learner and highly curious; always open to considering new perspectives; pro-active when changing course and facing added challenges
• Excellent written and verbal communication, presentation and interpersonal skills
• Performance driven and performance motivated - gets results and likes being in a culture that values performance
• Product management and data background highly preferred
• Will require some domestic and international travel

Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.