Sr. Client Success Partner - Robotics

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

As a Sr. Client Success Partner - Robotics, you will drive successful outcomes by owning the strategic direction and end-to-end partnership with third-party robotic vendors. You will leverage your expertise in robotic surgery program management and strategy to collaborate with key stakeholders, manage complex engagements, and deliver value to our clients through the Qventus robotics suite.

Key Responsibilities:

Strategic Oversight (35%)

• Develop strategic positions to champion client robotic goals and ensure effective asset utilization using Qventus optimization tools.

• Partner with product marketing and sales to define the Go-to-Market strategy for robotic surgery optimization.

• Serve as a Subject Matter Expert (SME) for elevating robotics programs and participate in client robotic governance meetings.

• Translate client visions into measurable, actionable recommendations for all stakeholders.

• Establish differentiated delivery strategies that enhance user referenceability and champion status.

• Apply Change Management techniques to drive client and partner success.

Internal Program Management (20%)

• Oversee internal planning, metrics management, and reporting to align cross-functional teams for delivery, sales, marketing, and product success.

• Collaborate with sales and delivery teams on client implementations and program expansions.

• Support governance activities in partnership with Client Success Partners (CSP) and Analytics Success Partners (ASP).

• Coordinate case study development and marketing collateral with the marketing team.

Implementation (10%)

• Manage project milestones with delivery and client engineering teams, ensuring smooth execution and issue resolution.

• Coordinate training and access provisioning for external stakeholders ahead of go-live dates.

Intuitive Program Management/Coordination (35%)

• Maintain progress tracking, manage risks, and prioritize initiatives across multiple teams.

• Prepare and present collateral for external calls and manage associated action items.

• Own escalations and facilitate successful resolution.

• Ensure clients and vendors utilize Qventus data to exceed outcome expectations.

What We’re Looking For: 

• 3-5 years of robotics-focused perioperative experience in healthcare consulting or a SaaS company.

• Proven ability to manage large, complex programs with multiple stakeholders.

• Expertise in surgical domain operations and hospital workflows.

• Strong executive presence and ability to present compelling data insights.

• Demonstrated success in relationship building with key stakeholders, including C-Suite executives.

• Experience in project management and program success metrics definition.

• Familiarity with EHR systems and strong technical aptitude.

• Ability to travel 25%-50% nationwide.

It’s a Plus if You Have… 

• Knowledge of healthcare competitive market influences.

• Experience in acute care patient flow processes and change management.

• Clinical experience in the OR (e.g., CNOR certification).

The salary range for this role is $120,000 to $160,000. Qventus salary bands represent market data across different geographies. We consider several factors when determining compensation, including location, skills and qualifications, and prior relevant experience. Salary is just one component of Qventus’ total package. Some of our key benefits and perks* include but are not limited to: Open Paid Time Off, paid parental leave, professional development, wellness, and technology stipends, generous employee referral bonus, and employee stock option awards.

We believe that diversity, equity, inclusion, and belonging are fundamental to improving healthcare and society, and that’s why we’re building a company that leads the way. We hold ourselves accountable to using fair hiring processes that mitigate the negative impacts of unconscious bias. We also work to ensure that people from underrepresented groups play meaningful roles on both sides of the interview table. We are an equal opportunity employer and give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our candidate privacy notice which can be found here: https://qventus.com/ccpa-privacy-notice/

Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.

*Benefits and perks are subject to plan documents and may change at the company's discretion.