Sales Development Specialist I - San Antonio, TX

Makes outbound sales contact (including cold calling) and pursues sales leads to develop a portfolio of buying customers. Accepts orders, closes sales, maintains customer records and completes required documentation. Identifies and qualifies prospective customers and records sales prospecting activity in computer-based tracking systems. May have an assigned product line that may overlap other sales teams' territories. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

• Requires conceptual knowledge of theories, practices, and procedures within a job discipline
• Performs routine assignments using existing procedures
• Receives instruction, guidance and direction from more senior level roles
• Entry level to a professional career progression

• Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.
• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

• Other Incidental tasks related to the job, as necessary.
• Utilizes provided information to contact potential customers regarding Rackspace products.
• Conduct needs analysis and determine prospects pain points to determine how the Rackspace solution will speak to those needs. Researches market segments to identify potential customers and makes first contact.
• Develop new business via telephone and mass communication such as email and social media to introduce the Rackspace solutions and identify appropriate buyers within the target market.
• Prepare and analyze leads pipeline reports and dashboards.

• Entry Level knowledgeable in professional sales training and sales process
• Entry Level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline
• Entry Level knowledge of Rackspace product portfolio, strategy, competitors, and customers

• Active Listening
• Business/Sales Development Skills
• Client/Customer Service
• CRM Software Skills
• Data Analysis
• Data Management
• Leadership
• Negotiation Skills
• Objection Handling
• Public Speaking
• Presentation Building
• Project Management
• Sales Closing Skills
• Sales Lead Generation Skills
• Sales Management
• Sales Prospecting Skills
• Sales Strategy Skills

• High School Diploma or regional equivalent required
• Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement

• 0 - 2 years of experience in the field of role required

• The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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