Radiology Front Desk Coordinator

NorthPoint Health & Wellness Center, a state-of-the-art multicultural, community-based medical and dental clinic is seeking a Radiology Front Desk Coordinator to assist with the daily workflow of multiple imaging services. We are seeking an individual who enjoys working with the public, has strong communication skills, and a desire to help others while serving the community.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

About the position type:
This is a full-time, benefit-earning position.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification.

This position is subject to the federal Centers for Medicare and Medicaid Services (CMS) Interim Final Rule on COVID-19 Health Care Staff Vaccination. As such, it requires the job offer to be conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law.

In this position, you will:

• Schedule guest's appointments by telephone and in person, respond to rescheduling requests, and initiate appointment reminders.
• Interview guests to obtain demographic information, verify and update guest information and create guest accounts with accurate insurance information.
• Greet guests on arrival and instruct patients as needed.
• Arrange and provide interpreter services for guests.
• Monitor and work front desk appointment referral orders.
• Schedule transportation services for guests with scheduled appointments
• Monitor guests in the waiting room to facilitate efficient patient flow.
• Deal effectively with guest needs and complaints.
• Answer and manage phone lines in a professional manner
• Register guests.
• Embrace and utilize NorthPoint AAA Customer Service Tool when interacting with guests, vendors and co-workers.

Needs to have:

• One of the Following:
  • Two years of office clerical experience.
  • 18 months of office clerical experience and completion of the Office Specialist Pathway Training program
  • One year of office clerical experience and completion of the Human Services Pathway Training Program.

Nice to have:

• Experience with:
  • Working in a medical office setting
  • Working with interpreters
  • Handling confidential information and registration
  • Scheduling and/or arranging laboratory, medical, and/or radiology appointments.
  • Providing service in a culturally diverse area and communicating with a diverse group of residents and coworkers.
  • Epic Electronic Health Record system; including Epic Ambulatory, Epic outpatient, Epic Radiant, Epic Registration.
  • Utilizing Microsoft Office (Teams, Word, Excel, PowerPoint, and Outlook).

• Ability to:
  • Communicate effectively, both verbally and in writing.
  • Delivering exceptional customer service.
  • Work in a fast-paced environment requiring multitasking and strong time management skills.
  • Recognize and respect cultural differences and provide culturally appropriate services.
  • Work well within a diverse team of talented health professionals.

Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

Your future. Made here.

This posting may be used to fill current and future vacancies.

This position may have access to systems or other documentation that may contain HIPAA data.

Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a drug test and/or background check.

If you have questions, please contact:
Katie Bakke
Katie.Bakke@hennepin.us

Why work here?

Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including:

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

Employee Benefits Summary

Visit our benefits page to learn more: bridge.hennepin.us/eligibility.

If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) .