Hourly Restaurant Manager/New Restaurant Coming Soon

As an Hourly Restaurant Manager at Raising Cane's in Southaven, your primary responsibilities include overseeing the day-to-day operations of the restaurant, ensuring compliance with company standards, managing cash handling, and providing exceptional customer service. You'll also be in charge of directing crewmembers during shifts, maintaining a clean and organized work environment, and authorizing employee transactions that require your approval.

To work as an Hourly Restaurant Manager at Raising Cane's in Southaven, you should have previous experience in a management role within the food service industry. Strong leadership and communication skills are essential, as well as the ability to work in a fast-paced environment and handle multiple tasks. A passion for providing great customer service is also critical to our culture.

Raising Cane's offers a competitive benefits package for Hourly Restaurant Managers, which includes medical, dental, and vision insurance, 401(k) plans with employer matching, paid time off, and a gym membership program. You'll also receive benefits like tuition reimbursement and pet insurance, along with the structure for bonuses based on restaurant sales.

As an Hourly Restaurant Manager at Raising Cane's, you will work in a fast-paced kitchen and dining environment. This role requires extended periods of physical activity, such as standing, walking, and lifting. You'll engage with customers both inside and outside, and your work will be essential in maintaining the restaurant's high standards for cleanliness and safety.

Raising Cane's is committed to employee growth and development. As an Hourly Restaurant Manager, you will have access to various training programs and career advancement opportunities. The company encourages managers to take on new challenges and responsibilities, providing the tools needed to excel and grow within the organization.

In handling difficult customer situations as an Hourly Restaurant Manager, it's important to remain calm and listen attentively to the customer's concerns. Ensure that you acknowledge their feelings and provide a solution that aligns with company policies. Being empathetic and taking quick action to resolve the issue will help maintain customer satisfaction and trust.

My leadership style is collaborative and supportive. I believe in empowering my crew by providing them with the resources and guidance they need to excel. Encouraging open communication and fostering teamwork allows us to create a positive work environment, ultimately leading to better service for our customers.

To maintain cleanliness and safety standards, I implement regular checklists and schedules for cleaning tasks and ensure that all staff are trained on proper hygiene practices. Additionally, I conduct routine inspections to identify any safety hazards and address them immediately, creating a safe and inviting atmosphere for both customers and employees.

Motivating my team during busy shifts involves maintaining a high energy level and using positive reinforcement. I often recognize and reward hard work, whether through verbal praise or small incentives. Creating a supportive atmosphere where everyone feels valued helps keep morale high even during peak times.

In my previous roles, I have been responsible for managing cash registers, reconciling daily sales, and ensuring accurate cash deposits. I understand the importance of accountability and staff training in handling cash to minimize discrepancies. I also perform routine audits to ensure compliance with financial procedures.

At my last restaurant, I noticed that customer wait times were increasing during peak hours. I initiated a new workflow for order management, including a streamlined system for taking orders and coordinating with the kitchen. This significantly reduced wait times and improved overall customer satisfaction, demonstrating my ability to identify and implement effective solutions.

To ensure a positive customer experience, I focus on training my staff to provide exceptional service and to engage with customers positively. Regular feedback sessions allow us to discuss customer impressions and areas for improvement. Additionally, I make it a point to personally interact with customers and address their needs directly.

If a staff member is not following company policies, I would first address the situation privately and gather the facts. It is important to communicate clearly about which policies were violated and why adherence is crucial for the team and the overall operation. Depending on the situation, I would provide additional training or take disciplinary action if necessary.

During high-stress situations, I remain calm and focused, prioritizing essential tasks to ensure operations run smoothly. I communicate clearly with my team, delegating tasks based on each member's strengths. Maintaining a positive attitude and encouraging my team helps us work together efficiently to manage the pressure.

I am drawn to Raising Cane's because of its strong commitment to quality and customer experience, and I admire the company culture that values teamwork and community involvement. I want to contribute my skills and passion for food and service to a brand that prioritizes growth and believes in investing in its employees.