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Restaurant Manager - job 1 of 7

Company Description

Initial hiring pay range (based on location, experience, etc.): $18-19.50/ hour

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.  

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.  

Benefits offered for all Full-time Restaurant Managers:

  • Medical, Dental, Vision & Pharmacy Benefits
  • Dependent Care & Healthcare Flexible Spending Accounts
  • Company-provided Life and Disability insurance
  • Hospital Indemnity, Accident and Critical Illness
  • 401(k) With Employer Match (age 21 & older)
  • Access to financial advisors for budget and retirement planning
  • One Pass Gym Membership Program
  • Tuition Reimbursement
  • Crewmember Assistance Program
  • Pet Insurance

Perks & Rewards for Restaurant Managers:

  • Weekly Pay!*
  • Competitive pay + monthly bonus
  • Paid Time Off & Sick time
  • 8 paid Holidays a year**
  • Early closure for company events
  • Casual Work Attire
  • Perkspot Employee Discount Programs
    • *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly. 
    • **Some locations may vary 

Job Description

Your Role at Raising Cane’s:

The Restaurant Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in shift management responsibilities of restaurant operations.

The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. 

Your Impact and Responsibilities:

  • Purpose of the position:
    • Ensures operations meet Raising Cane’s standards in all restaurant zones during a shift
    • Acts as manager on duty and opens and closes the restaurant
    • Manages cash handling and ensures accountability
  • General to the role:
    • Enforces Raising Cane’s policies and standards
    • Executes shift management meeting Raising Cane’s operations and safety standards
    • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
    • Directs crewmembers during a shift
    • Provides exemplary customer service
    • Utilizes reward and recognition program for the crewmembers in the restaurant
    • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
    • Ensures cleanliness of the restaurant and ensures the facility is in good working order
    • Completes other duties as assigned

Qualifications

Requirements for Success:

  • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong written and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to recognize problems, set goals, execute and convert plans into action to solve problems
  • Knowledge and skills in staffing, scheduling, people and cost management
  • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
  • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
  • Must complete all required Raising Cane’s company training programs
  • 1+ years of restaurant or retail management experience
  • Must be 18 years of age or older
  • High school diploma or equivalent preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$39000 / YEARLY (est.)
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$37440K
$40560K

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What You Should Know About Restaurant Manager, Raising Cane's

Join the Raising Cane’s family as a Restaurant Manager at our vibrant location in Euless, TX! Here at Raising Cane’s, we are passionate about serving delicious chicken finger meals and creating a welcoming atmosphere for both our customers and crew. As a Restaurant Manager, you'll work closely with the Restaurant Leader to oversee daily operations, ensuring we stay true to our high standards and culture. You'll enjoy a fast-paced, dynamic environment where every day brings new challenges and opportunities. Your responsibilities will include managing shift operations, directing crewmembers, ensuring exceptional customer service, and maintaining the cleanliness and safety of the restaurant. We value detail-oriented and organized individuals who thrive in a bustling kitchen environment. Your role will involve everything from cash handling to staff management, so you'll need to be self-driven with great communication skills. With 1+ years of experience in restaurant or retail management and an energetic attitude, you'll lead our team to success. At Raising Cane's, we’re all about growth, and we want you to be part of our success story, helping to foster a culture that makes us stand out among the top restaurants in the nation. Plus, you can enjoy some incredible perks including competitive pay, bonuses, paid time off, and health benefits. Come raise the bar with us at Raising Cane's!

Frequently Asked Questions (FAQs) for Restaurant Manager Role at Raising Cane's
What are the main responsibilities of a Restaurant Manager at Raising Cane’s?

As a Restaurant Manager at Raising Cane’s, your main responsibilities include overseeing daily operations, managing crewmembers, ensuring adherence to Raising Cane’s standards, handling cash management, and striving to deliver exemplary customer service throughout your shift. You will also recruit and train staff, monitor food safety and cleanliness, and maintain company policies.

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What qualifications are needed to apply for the Restaurant Manager position at Raising Cane’s?

To apply for the Restaurant Manager position at Raising Cane’s, candidates should possess 1+ years of restaurant or retail management experience. A high school diploma or equivalent is preferred, along with strong organizational and communication skills. Additionally, candidates must be at least 18 years of age and able to work a variety of shifts.

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What type of work environment can a Restaurant Manager expect at Raising Cane’s?

A Restaurant Manager at Raising Cane’s can expect a fast-paced work environment that combines both inside and outside locations with varied temperatures. This role requires physical activity, including walking, standing, and lifting, and involves regular interaction with customers and team members.

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What benefits do Restaurant Managers get at Raising Cane’s?

Restaurant Managers at Raising Cane’s enjoy a wide range of benefits, including medical, dental, and vision insurance, a 401(k) plan with employer match, paid time off, sick days, and tuition reimbursement. Additionally, the role features competitive pay, monthly bonuses, and employee discounts.

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How does Raising Cane’s support the professional development of its Restaurant Managers?

Raising Cane’s supports the professional development of its Restaurant Managers through various training programs and resources. Managers will have access to financial advisors, tuition reimbursement, and ongoing training opportunities to ensure they can effectively execute their responsibilities and grow within the company.

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Common Interview Questions for Restaurant Manager
How do you prioritize tasks as a Restaurant Manager at Raising Cane's?

In answering this question, provide examples of how you've effectively prioritized tasks in past roles. Discuss your strategies for identifying urgent tasks, delegating responsibilities, and managing time efficiently to ensure smooth operations during busy shifts.

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Can you describe your management style as a Restaurant Manager?

Share your management philosophy, emphasizing collaboration and support for your team. Highlight how you encourage open communication, recognize individual strengths, and foster a positive team culture while ensuring adherence to company standards.

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How do you handle customer complaints at Raising Cane's?

Discuss your approach to customer service, emphasizing the importance of actively listening, empathizing with the customer's concerns, and taking prompt action to resolve issues. Provide a specific example when you successfully turned a negative experience into a positive one.

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What strategies do you use to maintain staff morale and motivation?

Explain your techniques for keeping staff motivated, such as recognition programs, team-building activities, and providing constructive feedback. Highlight any initiatives you have implemented in past roles that improved employee satisfaction and productivity.

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How do you ensure food safety and restaurant cleanliness?

Discuss the importance of maintaining food safety protocols and cleanliness standards. Describe how you implement training for staff, conduct regular inspections, and ensure that team members understand the necessary procedures for handling food and maintaining a clean work environment.

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Can you provide an example of how you've managed a challenging situation in a restaurant?

Give a detailed example of a challenging situation, how you assessed the issue, the steps you took to manage it, and the outcome. This demonstrates your problem-solving skills and ability to thrive under pressure.

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What role does teamwork play in the success of Raising Cane's?

Talking about teamwork, emphasize how collaboration among staff can enhance efficiency, customer service, and overall restaurant performance. Share examples of how fostering teamwork has led to achievements in your previous experiences.

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How do you balance operational demands with customer satisfaction?

Explain your methods for managing the balance between efficient operational workflow and exceptional customer service. Discuss how you prioritize tasks while ensuring high-quality service during peak hours.

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What motivates you to work in the restaurant industry?

Reflect on your passion for the industry, your love for working with people, and your commitment to delivering great food and service. This personal touch can help illustrate your dedication and passion for the role.

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How do you stay updated with industry trends and practices?

Share your commitment to professional development, mentioning specific resources you utilize, such as industry publications, networking events, and continuous learning through training, webinars, and workshops.

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The VisionTo grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.

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Full-time, on-site
DATE POSTED
January 15, 2025

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