Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 25,000 businesses on Ramp to save an average 5% and close their books 8x faster.
Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.
Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.
We’re looking for an IT Support Operations to join our IT Team at Ramp based in NYC! This role will own all IT aspects in our NYC HQ, including onboarding, triaging support requests, assisting with AV conference rooms/Event Space, and managing our inventory. Unblocking our users is an absolute critical component of our IT team and we’re looking for someone who takes pride in running a smooth operation and in all the work to make it happen!
Provide in-person support at our NYC HQ (located near Madison Sq Park) 5 days/week and remote support for our Miami/San Francisco office. (May require travel based on business needs)
Triage support requests from tickets, email, and Slack, proactively seek ways to unblock users and improve our SLAs
Take ownership of small and large projects, working with various internal/external teams to accomplish goals
Manage inventory and logistics in the NYC HQ office/Warehouse and assist with coordinating new hire equipment for both domestic and international
Creating and updating technical documentation and user facing documentation where applicable
Be an advocate for our users, understand their challenges, and look to remove blockers
Make data driven, empathetic decisions, and take a holistic collaborative approach to decision making
Provide after hour support for events in our NYC event space
Minimum 3 years of technical experience in an enterprise size organization
Strong knowledge in our core tech stack including Okta, Google Workspace, Slack, MDM, and various modern SaaS tools
Strong attention to detail and execution oriented
Understanding of User Lifecycle Management, managing user/role access
Experience troubleshooting audio visual systems
Experience in high growth startups
Experience managing macOS/Windows
Slack Certified Admin
Okta Certified Professional
The hourly rate for this contract is $45 USD
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $5,000 per year)
WFH stipend to support your home office needs
Wellness stipend
Parental Leave
Relocation support for NY
Pet insurance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Ramp is a multinational financial technology company headquartered in Manhattan and founded in 2019. We are the fastest-growing corporate card and bill payment platform in the US, and enables billions of dollars in purchases each year.
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