About Ramp

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp to save an average 5% and close their books 8x faster. 

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year. 

Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About the Role

Ramp is in a critical phase of growth. We are building out a talented Revenue Operations team to ensure we maintain this trajectory for years to come. You’ll be a key leader in taking our sales operations to the next level, growing the team, and improving our Go-To-Market motions across the company. 

You will partner with our post-sales teams - those responsible for onboarding, retaining, and growing our customers - with a focus on our Customer Success team.

You will tackle mission-critical, complex, and cross-functional problems to improve goal-setting, forecasting, reporting and analytics, tooling infrastructure, and operational processes to ensure that our Post-Sales teams are well-positioned to exceed their goals. 

What You’ll Do

You will partner closely with the Customer Success team to support their strategy and daily operations to deliver a world-class onboarding and activation experience to our customers.

• Work with GTM Leaders to translate go-to-market strategy into action by setting goals, helping manage the attainment of those goals, and operationalizing improvements to playbooks, processes, and tools

• Analyze key KPIs to identify areas of strength and improvement, and develop and lead strategic initiatives to improve business metrics

• Build dashboards and analytics that drive day-to-day decision-making and broader strategy

• Partner with Systems and Data Engineering teams to build and operationalize the GTM tech stack 

• Lead aspects of day-to-day and strategic sales operations, from managing daily operations & processes, quota & commissions, and quarterly & annual planning

• Analyze and advise on improvements in sales process, rep execution, data cleanliness, target attainment, and systems to boost productivity

• Own cross-functional initiatives end to end; manage multiple stakeholders across Finance, Sales, Revenue Operations, and Marketing

What You’ll Need

• A minimum of 3 years of experience in B2B SaaS or Fintech sales operations

• Ability to translate stakeholder requests into requirements to surface impactful end-state analyses and reports

• High degree of comfort with data and an exceptional ability to draw key insights from both quantitative and qualitative data

• Mastery of Excel and Google Sheets

• Experience with Looker, Salesforce, Outreach, and other business systems and tools

• Excellent written and verbal communication skills, including presenting recommendations to senior leaders

• Ability to balance efficiency and quality when scoping, sizing, and fulfilling requests

• You like to build and enjoy the process of going from start to finish, from identifying problems to engineering and delivering solutions

• You are creative and can see how the pieces of a complex problem fit together; you feel comfortable challenging assumptions and have a natural curiosity to learn about all business areas.

Nice to Haves:

• Experience in high-growth startups and/or high-growth technology companies

• Experience in strategy consulting, private equity, or Investment Banking

• Passion for or curiosity to learn about financial technology

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you

  • Partially covered for your dependents

  • One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $5,000 per year)

• WFH stipend to support your home office needs

• Wellness stipend

• Parental Leave

• Relocation support

• Pet insurance