Client Support Representative

Are you passionate about facilitating seamless transitions and ensuring customer satisfaction? Join our team and become an integral part of our operations. If you thrive in a dynamic environment, possess excellent attention to detail, and enjoy delivering top-notch service, we want to hear from you. Join us and be part of a team dedicated to making a positive impact in the lives of our clients.APPLY TODAY!What We Offer:• Training Schedule: Mon-Fri from 8:30am - 5pm (approx. 4 weeks)• POST Training: Mon-Fri between 9:30am-7pm• Work From Home on Mondays and Fridays, Tuesday thru Thursday in officePlease Note: This is a hybrid role, combining work from home and office presence. You must live within 25-30 miles of our Paoli, PA office.What you'll be doing:• Takes inbound calls, responding to client requests, resolving general account issues and providing digital assistance.• Provides exceptional client service through strong interpersonal and client relationship management (CRM) skills• Serves as the initial point of contact for clients. Follows standardized procedures to meet client needs. May conduct research for complex requests• Self-sufficient and able to utilize multiple resources to find answers and resolutions independently while meeting department efficiency metrics• Documents client and team feedback in support of service improvement efforts within the business• Uses consultative approach to position products and services to clientsThis job is for you if you:• Have a passion for helping others and being able to demonstrate patience, care, professionalism, and dedication to servicing client’s needs• Are empathetic and can navigate difficult and sensitive client situations well• Have strong verbal/written communication skills to relay complex information that can easily be understood• Are a fast leaner and can multi-taskWhat you'll have:• High School Diploma• 2+ year customer service/insurance related experience• Wired Internet• Great Problem Resolution and Time Management skillsINTERESTED IN LEARNING MORE? APPLY NOW!!FOR MORE IMMEDIATE CONSIDERATION, PLEASE EMAIL A CURRENT RESUME TO: ambar.mcculloch@randstadusa.comThanks for your interest in working with Randstad, the world's largest staffing company!Company DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.We can’t wait to tell you all about it!