it support specialist

it support specialist.- louisville , kentucky- posted 6 days agojob detailssummary- $23 - $33 per hour- temp to perm- bachelor degree- category computer and mathematical occupations- reference1060689job detailsjob summary:- This is an onsite role supporting local and remote employees- Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance- SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties.- Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required- Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users- Evaluates decisions through the eyes of the customer; builds customer relationships and creates processes with customer viewpoint- Follow up on outstanding incidents/requests to provide better customer satisfactionRequired Skills/Experience:- Sr. Level experience- Large Enterprise/corporate environment- Excellent customer service/soft skills required- Windows 10, Cisco VPN, MS Office Products etc.Preferred Skills/ Experience:- ServiceNow Ticketing- A+ Certified Preferred- Inventory managementlocation: Louisville, Kentuckyjob type: Contractsalary: $23 - 33 per hourwork hours: 8am to 5pmeducation: Bachelorsresponsibilities:- Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance- SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties.- Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required- Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users- Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint- Follow up on outstanding incidents/requests to provide better customer satisfactionqualifications:- Experience level: Experienced- Education: Bachelorsskills:- Desktop Support- WindowsEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.