Job details
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Support Associate
RapidSOS is looking for a Support Associate to empower safer communities through timely data-driven emergency response, assisting first responders by resolving technical issues and optimizing customer experience.
Skills
- Strong communication skills
- Technical troubleshooting knowledge
- Customer-centric mindset
- Self-motivated and proactive
- Proficiency with CRM software
Responsibilities
- Act as first point of contact for inquiries from customers including first responders
- Maintain positive communication with customers and team members
- Troubleshoot and resolve Tier 1 technical issues
- Coordinate assembly of hardware components
- Develop understanding of RapidSOS products to support customers
- Document and share issues with internal teams for improvement
- Work with team members to resolve customer cases promptly
- Participate in ongoing learning and process improvements
Benefits
- Competitive salary and benefits
- Equity participation
- Dynamic start-up work environment
To read the complete job description, please click on the ‘Apply’ button
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RapidSOS
RapidSOS creates technology that protects lives by empowering faster, smarter emergency response.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$65,000/yr - $75,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
August 9, 2024
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