Job details

Pessoa Analista de Suporte - Customer Success (vaga exclusiva para pessoas com deficiência)

RD Station is a leading technology solutions company in marketing and sales in Brazil, looking for a Customer Support Analyst to empower customers and partners.

Skills

Customer service experience
Experience solving issues on platforms
Multichannel support capabilities (chat and email)
Logical reasoning and investigative thinking
Ability to handle large amounts of information

Responsibilities

Provide reactive multichannel support (via tickets and online chat)
Ensure quality, empathetic support that empowers customers
Participate in team activities and positively impact peers
Propose and implement improvements in daily operations
Identify strategy gaps and offer aligned product solutions to customers

Benefits

Wellbeing resources across emotional, financial, physical, occupational, and social pillars

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By RD Station

RD Station was founded in Brazil in 2011 with the goal of helping medium and small enterprises understand and leverage the benefits of Digital Marketing, thereby achieving real and long-lasting results for their businesses. Today, the main drive...

4 jobs

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE