Job details

Receptionist

Location: Baton Rouge, LA

General Summary: Receive and route incoming calls and communications. Perform administrative and clerical duties.

The Residential Receptionist is responsible for supporting the Operations Team on the administrative side. The position handles various administrative and clerical tasks such as receiving/routing incoming calls an communications, etc. an supports Sales, Construction Managers, Construction Supervisors, and/or Superintendents.

KPIs (Key Performance Indicators):

Leadership – excellent office administrator experience
Timeliness – creating and maintaining project schedules to ensure timely delivery of services
Quality Control – ensuring quality of work produced by team

General assessment skills

Offers suggestions and/or ideas for change in a respectful and knowledgeable manner
Exudes honesty and integrity within a professional image
Demeanor is steady and consistent
Presents Manuel Builders in best possible light
Obtains and passes on relevant information to others who should know
Excellent phone etiquette, written and verbal communication skills
Must be professional and polished in appearance and speech

Job Responsibilities

Quickly acknowledges customers presence or employees and responds to all inquiries on a timely basis (i.e. email, phone, referral, or visits).
Carefully clarifies needs of customers/employees.
Conveys confidence and warmth through voice.
Targets benefits of products/services effectively to identified needs.
Maintains positive working relationships by effectively communicating with internal and external customers to build trust and loyalty.

Provide relief for Receptionist in other locations when out on PTO.
Assist with overflow work as directed by Sales, Construction Managers and Superintendents.
Greet and Direct Visitors and Clients
Assist with Answering Phones Run Errands As Needed
Order office supplies/groceries/meals As Needed
Enter all incoming preproduction invoices and route for approval. Ability to enter production and overhead invoices as needed.
Prepare and Send Preproduction Payments
Write content for monthly blogs & newsletters
Attend Events as a Representative of Manuel Commercial and Participate in Sponsored Events

Basic Qualifications

Requires High School diploma.
Work experience in the construction industry serving in a similar role is preferred.
Strong communication skills (both written and oral) in order to, execute professional business communication with all levels of the organization.
Proficiency in working with phone systems, spreadsheets and databases.

Technical knowledge and skills

MS office product experience required; MS Project experience preferred

By Coldwell Banker

The Coldwell Banker® brand is home to affiliated agents and brokers with drive and vision, talent and compassion. They work every day to redefine the standards of what it means to serve their clients and guide them to the homes of their dreams. Th...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Madison, NJ

DATE POSTED

July 20, 2023