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Receptionist - job 1 of 2

Position Summary
The Receptionist performs a variety of general front office tasks and duties including, but not limited to answering the telephone; preparing, filing, and maintaining all hardcopy and computerized patient charts; patient greeting and intake; collecting payments; checking insurance eligibility; and scheduling patient appointments and marketing the dental practice.

Responsibilities
  • Greet and check-in/out patients with a friendly and warm smile
  • Assist patients with scheduling and treatment
  • Check-in and check-out patients; thank the patient for their visit.
  • Assist patients with required paperwork for dental services and financial responsibilities
  • Keep the reception area neat and clean
  • Maintain a clean back office and restroom throughout the day
  • Prepare charts for new and current patients; update patient information
  • Prepare care slips for patient routing
  • Pull charts and confirm next day appointments
  • Obtain patient insurance information and verify insurance benefits eligibility
  • Schedule and confirm patient appointments
  • Answer telephones and route to the appropriate department
  • Collect payments, post payments in the West Coast Dental system, and print receipts
  • File and maintain hardcopy and computerized patient charts/records
  • Handle recall and no-show follow-up
  • Attend and participate in staff meetings and team huddles
  • Maintain strict compliance with State, Federal, and other pertinent laws or regulations, (e.g., OSHA, WC, Dental Board, HIPPA, ADA, FEHA, DOL, HR policies and practices)

Other duties and Requirements
  • Assist with additional Front Offices duties as needed.
  • Handle recall and no-show follow-up
  • Attend and participate in staff meetings and team huddles
  • Other duties as assigned by the office manager, regional manager, and/or dentists

Knowledge, skills, and abilities
  • High School Diploma or equivalent (GED) required
  • Bilingual: English & Spanish required (if the geographic location of the office does not require the applicant to be bilingual, applicants who only speak English may be considered)
  • Prior front office experience in the medical/dental industry preferred
  • Proficient with PC and outlook
  • Previous experience with dental software (Eagle Soft, Dentrix, QSI, or similar)
  • Comprehensive knowledge of fee schedules
  • Strong written and verbal communication skills
  • Strong interpersonal and relationship skills
  • Ability to maintain outgoing, friendly attitude with patients and coworkers
  • Ability to work in a fast paced environment and able to multitask
  • Ability to work with minimal supervision
West Coast Dental Glassdoor Company Review
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West Coast Dental DE&I Review
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CEO of West Coast Dental
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Dr. Payam Sohrab
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Our goal, to provide Service, Excellence, Respect, and Value has now turned into our new credo and vision: SERV. We are committed to making a positive difference in the lives of the people whose communities we serve.

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DATE POSTED
August 4, 2023

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