Job details

Receptionist - job 1 of 2

Position Summary

The Receptionist performs a variety of general front office tasks and duties including, but not limited to answering the telephone; preparing, filing, and maintaining all hardcopy and computerized patient charts; patient greeting and intake; collecting payments; checking insurance eligibility; and scheduling patient appointments and marketing the dental practice.

Responsibilities

Greet and check-in/out patients with a friendly and warm smile
Assist patients with scheduling and treatment
Check-in and check-out patients; thank the patient for their visit.
Assist patients with required paperwork for dental services and financial responsibilities
Keep the reception area neat and clean
Maintain a clean back office and restroom throughout the day
Prepare charts for new and current patients; update patient information
Prepare care slips for patient routing
Pull charts and confirm next day appointments
Obtain patient insurance information and verify insurance benefits eligibility
Schedule and confirm patient appointments
Answer telephones and route to the appropriate department
Collect payments, post payments in the West Coast Dental system, and print receipts
File and maintain hardcopy and computerized patient charts/records
Handle recall and no-show follow-up
Attend and participate in staff meetings and team huddles
Maintain strict compliance with State, Federal, and other pertinent laws or regulations, (e.g., OSHA, WC, Dental Board, HIPPA, ADA, FEHA, DOL, HR policies and practices)

Other duties and Requirements

Assist with additional Front Offices duties as needed.
Handle recall and no-show follow-up
Attend and participate in staff meetings and team huddles
Other duties as assigned by the office manager, regional manager, and/or dentists

Knowledge, skills, and abilities

High School Diploma or equivalent (GED) required
Bilingual: English & Spanish required (if the geographic location of the office does not require the applicant to be bilingual, applicants who only speak English may be considered)
Prior front office experience in the medical/dental industry preferred

Proficient with PC and outlook
Previous experience with dental software (Eagle Soft, Dentrix, QSI, or similar)

Comprehensive knowledge of fee schedules
Strong written and verbal communication skills
Strong interpersonal and relationship skills

Ability to maintain outgoing, friendly attitude with patients and coworkers

Ability to work in a fast paced environment and able to multitask
Ability to work with minimal supervision

West Coast Dental Glassdoor Company Review

4.1

West Coast Dental DE&I Review

No rating

CEO of West Coast Dental

Dr. Payam Sohrab

Approve of CEO

By West Coast Dental

Our goal, to provide Service, Excellence, Respect, and Value has now turned into our new credo and vision: SERV. We are committed to making a positive difference in the lives of the people whose communities we serve.

8 jobs

FUNDING

Private

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Los Angeles, CA

DATE POSTED

August 4, 2023