Receptionist- Spa - job 2 of 2

Job Description

The Spa Receptionist is responsible for welcoming guests both over the phone and in-person and ensuring that guests receive a luxury spa experience.

Spa Receptionist duties include but are not limited to:

• Accurately schedule spa appointments via telephone reservation or in person.
• Is knowledgeable on all spa treatments and salon services offered and can actively suggest services to maintain sales while following Forbes standards.
• Accurately assist guests with check-in for spa reservations and spa access.
• Accurately receive payment of services to department standards and properly account for all transactions and monies.
• Reconcile daily sales, deposits, and invoices as outlined in department policy.
• Keep all areas of the spa including storage areas, back of house, staff break room and dispensary clean and organized while following safety guidelines
• Ensures product and supply inventories are replenished and maintained daily.
• Able to assist in the fitness area by ensuring equipment is maintained and being available for guests

Qualifications

• Experience in a high-volume luxury spa or resort is preferred.
• Must possess excellent communication skills and phone etiquette.
• Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.
• Previous cash handling experience is preferred, but not required.
• Prior knowledge of the following systems is preferred: SpaSoft, HotSOS and Opera.
• Must possess a current Nevada Food Handler’s Card.
• Must be 18 years of age or older.

Additional Information