Receptionist - job 4 of 6

About Milan Laser Hair Removal

Milan Laser Hair Removal is one of the nation’s premier laser hair removal providers. That’s because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life with our exclusive Unlimited Package™. With 300+ locations throughout 30+ states and plans to expand into a national brand, this is a very exciting time to join the Milan family!

Pay: $18.00 an hour + Potential Monthly Bonus

Status: Full-Time

Schedule: 5 days per week, including 2-3 Saturdays per month

Hours: Mon-Thur 8:30am-6pm, Fri 8:30am-5pm, Sat 8:30am-3/5pm

Position Summary:

With our continued growth and success, we are excited to hire a full-time Receptionist to be a part of our dynamic team in Detroit (Dearborn Heights), MI. As the Receptionist, you will greet and welcome potential and existing clients to the store. You will also be responsible for providing a level of world class customer service to build and maintain relationships with our clients to ensure their ongoing business and satisfaction. You will also work in conjunction with our clinic staff to achieve monthly sales goals through the upselling of services and promotions. Additionally, you will perform other administrative duties to help the Sales Manager manage the day-to-day operations of the clinic.

Some things our Receptionists love about working at Milan:

• Free Laser Hair Removal
• Bonuses Awarded Every Month
• Strong Company-led Lead Generation
• Comprehensive Benefits

Responsibilities:

• Ensure a positive client experience by exhibiting excellent customer service.
• Field incoming calls to schedule appointments and answer general questions.
• Confirm appointments, communicate with clients and maintain and update client records.
• Work in conjunction with clinic staff to achieve monthly sales goals through upselling services to clients and building relationships with them to ensure their ongoing business and satisfaction.
• Assist Sales Manager in outgoing calls to clients for consultation follow-up and notification of promotions and events (no cold calling).
• Support Sales Manager and medical staff with clinic needs such as; treatment room upkeep, event support, and clinic upkeep.
• Process financial transactions.
• Perform daily opening and closing duties.
• Administrative support functions such as filing, photocopying, faxing, etc.

Requirements:

• Minimum high school diploma or GED equivalency
• Excellent customer service skills
• Strong teamwork mentality
• Exceptional communication skills, both written and verbal
• Intermediate computer skills
• Ability to work 38-40 hours per week, including rotating Saturdays and evenings
• Demonstrates initiative and ability to work independently
• Ability to maintain highly confidential information
• Be able to lift 20-40 pounds

Benefits Include:

• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• Free laser hair removal for you and your spouse or legal partner
• Closed on 7 Major Holidays
• 401k retirement plan with vested employer match
• Career advancement opportunities

All potential employees of Milan will be required to successfully pass a pre-employment background check prior to employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Equal Opportunity Employer