Receptionist

Leadership, Education and Athletics in Partnership (LEAP)

Job Description: Receptionist

Description of the Organization:

For 30 years, LEAP has worked with children, teenagers, and young adults in New Haven, Connecticut in some of the lowest income urban neighborhoods in America. As the largest youth agency in our city, we provide academic support, social enrichment, and leadership development, but we do so in a unique way. We give older students (ages 16-24) the training, education, and resources they need to work as counselors to our younger students (ages 7-15). In doing so, we go beyond impacting individual lives through education and employment. We build a community with power and purpose.

General Purpose

The LEAP Receptionist serves as the first point of contact for LEAP visitors. They offer a friendly and warm welcome and will direct visitors appropriately. The receptionist notifies company personnel of visitor arrival and assists visitors in connecting with personnel. The Receptionist also maintains exceptional organization while managing the security and telecommunications systems.

Important and essential duties:

• Welcomes visitors by greeting them, in person or on the telephone, answering or referring to inquiries.
• Directs visitors by maintaining employee and department directories; provides instructions to and throughout the facility.
• Maintains security by following safety procedures and protocols. Maintains monitoring logbook and is responsible for issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned.

Knowledge:

• Significant experience in administrative roles including, but not limited to customer service, reception, concierge services, administrative assistant.

Qualifications:

• Belief in the importance of creating educational opportunities for children and youth from urban communities.
• Experience with Microsoft Office Suite.
• Excellent verbal communication and listening skills.
• Detail oriented and able to handle multiple methods of correspondence at once.
• Ability to work within a team structure; excellent verbal, interpersonal, and written communications skills; organizational talent as a multi-tasker.
• Flexibility to work evenings and weekends.
• Must be fully vaccinated per LEAP’s COVID Policy.

Note:

This position is currently based out of the LEAP office in New Haven, CT.

Additional information about the organization is available via www.leapforkids.org.

~LEAP is an equal opportunity and affirmative action employer~