Receptionist/Office Assistant

JOB SUMMARY

We are seeking a Receptionist/Office Assistant to join our team. This individual will attend to visitors and deal with inquiries on the phone and face to face, as well as supply information regarding the organization to the general public, clients and customers. This individual will provide support with clerical duties and projects.

This position is based in our Accident, MD office reporting to the Sales Support Supervisor.

ESSENTIAL JOB FUNCTIONS

• Telephones/Reception
• Provide information and assist clients in a courteous, professional manner
• Answer, screen and forward
• Messages if/when required
• Meet, greet and direct visitors
• Tidy and maintain reception area
• Ensure all visitors sign waiver forms as needed
• Faxes – Main Number
• Receive
• Screen
• Distribute
• Clerical Duties as assigned
• Prepare Travel calendar and distribute weekly
• Coordinates company vehicle schedule
• Sort incoming mail and stamp outgoing mail
• Assists sales team with copying and filing duties
• Assists with scanning and storage for archived data
• Orders and maintains office supplies and stock
• Supports sales team with data entry and administration as needed within CRM platform
• Supports compliance efforts by coordinating End User Form data collection
• Monitors general customer inquiry email inbox (info@phenixtech.com) and distributes emails to employees accordingly
• Additional duties as assigned

Marketing Support

• Supports sales and marketing with event materials collection and shipment
• Leads site coordination for trade show demonstration equipment, ensuring seamless logistics for supply and return of materials
• Serves as site lead for promotional giveaways, ensuring adequate inventory to properly service business requirements
• Photographs equipment prior to shipment for archiving purposes
• Creates and edits social media content, working seamlessly with corporate marketing team members to ensure timely and accurate posts

DECISION-MAKING LATITUDE

• Routing calls to appropriate parties
• Directing Visitors
• Supporting departmental Teams

QUALIFICATIONS

EDUCATION:

High School Diploma

REQUIRED EXPERIENCE:

• 0-3 years of telephone/clerical experience
• Working knowledge of office suite products, specifically Word, Excel, Outlook and Teams
• Ability to answer phones
• Excellent communication skills
• Ability to express ideas clearly and professionally through oral communications
• Strong customer service skills
• Attention to detail
• Professional personal presentation
• Reliability

PREFERRED EXPERIENCE (Not Required):

• Previous experience on a switchboard/multi-line phone system
• Ability to relate to people professionally on all levels

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers and customers. Must be capable of lifting 25 pounds. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.
Hourly Pay Range Minimum $16.15 – Midpoint $20.19