Job details

Associate Technical Support Engineer (Ireland)

Recharge is the #1 subscription platform which empowers ecommerce brands to manage and grow their subscription services. They are seeking a Technical Support Engineer to provide exceptional support to their customers.

Skills

Proficiency with ticketing systems like HelpScout or Zendesk
Basic knowledge of HTML, CSS, and JavaScript
Excellent customer service skills

Responsibilities

Resolve customer issues via email, live chat, and phone
Maintain clear communication with both technical and non-technical users
Identify patterns and recommend improvements
Contribute to documentation and best practices
Assist in onboarding new customers

Education

Experience in technical customer support
2+ years at a SaaS company preferred

Benefits

Remote work opportunity
Opportunity to impact a growing startup

To read the complete job description, please click on the ‘Apply’ button

By Recharge

ReCharge is the leading provider of subscription management software for e-commerce. Since 2014, merchants of all sizes have used ReCharge's billing and payment management solutions to grow their business by increasing customer lifetime value and ...

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Information Technology

TEAM SIZE