This job is expired We're automatically mark job as expired after 180 days of its inactivity

Job details

Records Specialist (Bilingual)

Role Overview:

Medical Records Collection is an essential part of our success providing a valuable service to our patients and enabling the best expert specialist opinions and doctor office visit outcomes.

Records Specialists are the backbone of the Care Team. They are excellent communicators who represent the mission of Included Health by relentlessly representing our patients by tracking down vital medical records. If you are a highly driven and organized professional, with a strong interest in making a real difference to people, we want to hear from you.

In Your First 30 Days:

Onboard with the Included Health team and engage in internal learning. Demonstrate knowledge of proprietary software and other required technology (Google apps, etc). Collect records for our Office Visit cases. Immediately make an impact on our patients by collecting records for Office Visit cases. Get to know your team members - catch up over lunch, shadow, go to trivia…!

In Your First 60 Days:

Continue to make an impact on patients by collecting records on Expert Opinion cases. Show proficiency in uploading records and working with copy services. Engage in learning trimming, bookmarking and indexing. Set personal short term and long term goals (>1 year and 2-3 years)

In Your First 90 Days:

Demonstrate proficiency in trimming and indexing. Demonstrate creative strategies for collecting on difficult locations. Demonstrate your proficiency with collecting on both Expert Opinions and Office Visits within the agreed SLAs and at the target quality standard. Be a vocal and active contributor during team meetings; we want to hear your perspective! Demonstrate an ability to skillfully and effectively work with team members across Patient Care, Engineering and Product.

Responsibilities:

Your primary objective is to obtain medical records from various provider locations
Communicate with medical offices, hospitals, laboratories, etc... in an effort to promptly obtain relevant records for the patient’s case
Organize the collection of medical records in specific categories as they are received
Speak clearly, confidently and have a friendly phone demeanor while demonstrating persuasion in overcoming objections
Be extremely detail oriented, identifying missing records and imaging
Have great problem solving skills, identifying doctors and locations the patient has been to with minimal lead information
Be able to handle a fast-paced dynamic environment with competing priorities
Demonstrate good judgment to appropriately manage all scenarios
Have a focus on continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc…
Collaborate with peers within the Care, Medical, and Expert Engagement teams

Preferred Skills

Bilingual, ability to speak conversational Spanish
Excellent attention to detail
Ability to manage through influence (when lacking direct authority)
A sense of humor. We work hard. So we like to laugh a lot too!
Comfort with Google Apps platform, Adobe Pro, and CRM systems a plus
Ability to troubleshoot basic technical issues
Experience with medical records or business to business collections a plus
College degree preferred (experience in lieu of college degree will be considered)

Shift is Monday through Friday, 8am - 5pm Pacific time. Ability to start in August 29, 2022.

Training will be two weeks Monday - Friday from 8am - 5pm (PST).

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Included Health Glassdoor Company Review

3.6