Recruiting & People Ops Coordinator (Contract)

San Francisco

Who we are: 

Hightouch believes in a future where everyone can take action on their Data. Hightouch was founded on the notion that every business team—sales, marketing, support, success—needs (no, deserves!) access to relevant, accurate, and real-time customer data. With Hightouch, every business unit can access the same customer data in real-time to streamline critical processes, improve marketing performance, and scale operations. Data teams love Hightouch because of the developer-friendly tooling that allows them to control, monitor, and debug workflows all in one place.

We are a quickly expanding team and believe in diverse backgrounds. We care less about "years of experience" and more about the impact you are able to make. We value high-trust, low ego, and tons of ownership. You get to control your destiny and shape your future at Hightouch. We’re driven by the delight of our customers and know that our best work comes when we take care of each other and encourage each other to do our best work together.

Hightouch is based in San Francisco, is remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About The Role

Hightouch is looking for a Recruiting & People Ops Coordinator to join our small but mighty people team!

You will be responsible for supporting and up-leveling the Recruiting & People team. You will partner directly with our recruiters & hiring managers to create a world-class candidate experience. You will identify problems, find solutions, and create a white glove experience both internally for employees and externally for candidates.

This is a contract to hire role, and the pay for this role is $37/hr, 40 hours per week. Benefits are not included until you are converted to full-time (which we expect will be within ~6 months, based on performance and business need).

This role is located in San Francisco.

How you’ll spend your time

Your time will be split with three main responsibilities - recruiting, people ops, and workplace ops coordination. Your main responsibility will be recruiting coordination.

Responsibilities:

1. Recruiting Coordination (70%)
2. You will support recruiters by owning the entire coordination experience for candidates end to end
3. You will up-level our candidate experience and build efficient recruiting practices using our recruiting tech stack — greenhouse, gem, interviewplanner, etc
4. You will audit and up-level our internal Hiring Manager & interviewer experience
5. You will have professional, clear, and concise written and verbal communication with all of your stakeholders: candidates, hiring managers, interviewers, and all employees
6. You will partner with the People team on projects and initiatives as needed
7. You will manage and maintain our ATS (Greenhouse)
8. People Ops Coordination (20%)
9. You will own and manage new hire onboarding coordination (purchasing equipment, HR paperwork, background check, scheduling new hire sessions, etc)
10. You will manage Rippling administration — leave, PTO, comp changes, etc
11. You will manage all benefits and compliance questions
12. You will respond to or route employee inquiries urgently and confidentially
13. Workplace Ops Coordination (10%)

You will be the main point of contact for our workplace vendors:

1. Snacks/ food delivery
2. Janitorial services
3. Plumbing
4. Any workplace issues
5. You will respond to or route our subtenants inquiries urgently and confidentially

About You

• College degree is required
• 1+ years of experience, ideally in recruiting coordination at a high growth early stage startup (open to new grad candidates if you’ve had really strong internships that required organizational skills)
• You lead with urgency and are proactive in everything you do on a daily basis
• You are constantly thinking about how to solve problems and improve processes (you will come to me and tell me something is broken and provide a solution without me having to ask you)
• You are able to multitask and navigate challenging situations with urgency and in a timely manner
• You have a strong attention to detail — nothing will get past you
• You show curiosity in every stage of your work
• You are extremely organized
• You have a growth mindset, are energetic, positive, and excited to learn

Even if your experience does not line up perfectly, we are still excited to have you apply. The best hires do not always check off every box of a job description.