Enterprise Technical Account Manager

Challenges You Will Solve

Enterprise customers are unique.  They have created a successful business at scale and need expertise into that business to help successfully guide their security solutions. The Enterprise Technical Account Manager understands enterprise customers’ technical requirements and works with security teams to implement and utilize Red Canary’s products to the fullest. Your success is measured by establishing Red Canary as a security ally to customers’ security operations teams, ensuring technical and product requirements are met, and operationalizing Red Canary’s products into their security operations processes.

• Act as the technical liaison with Red Canary’s enterprise customers
• Work closely with Sales and Customer Success to align technical use cases with business value
• Document and track customers’ feature and support requests 
• Document best practices and troubleshooting guidance
• Tracking activity, documenting root cause, and reporting
• Serve as a technical subject matter expert, focusing mostly on the use case planning, testing, troubleshooting, and implementing
• Drive innovation by leading initiatives to develop new capabilities on the Red Canary platform
• Provide technical leadership within and outside of your immediate team
• Guide customers through the technical onboarding, adoption, and optimization of Red Canary
• Act as an internal advocate for your customers' needs
• Work collaboratively with team members to improve overall Red Canary customer experience
• Train and mentor team members 
• Lead technical training sessions

• 3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies
• Strong understanding of technology and security products including, but not limited to, EDR, identity management, SIEM, SOAR, cloud security, and APIs 
• Ability to clearly communicate complex solutions in an easy to understand manner
• Strong ability to prioritize tasks and issues using sound data and metrics
• Experience solving Level 2, and 3 Support cases
• Experience consulting enterprise customers with an emphasis on identifying and enhancing business value
• Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others
• Strong enterprise-level troubleshooting 
• Subject matter expertise in Cloud (AWS/Azure/GCP/Kubernetes) environments
• Strong Microsoft (MDE/Sentinel) background

Compensation: $100,000 - $124,800 + bonus and equity

Application Deadline: June 19, 2024

Benefit Highlights:

- 100% Paid Premiums:  Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.

- Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits.  

- Fertility Benefits: All new hires are eligible for benefits as of their first day.

- Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. 

- Paid Parental Leave- Full base pay to bond/care for your new child.

- Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. 

- Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US.