Red Points protects brands and content in the digital environment.
Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.
Our B Corp certification reinforces our commitment to making a positive impact on the world.
Be part of the change: join us on our mission to make the Internet a safer place
As a Customer Support Specialist, you play a crucial role in ensuring our clients have a seamless and positive experience with our product. You will be responsible for addressing customer operational inquiries, solving issues, escalating them where appropriate while seeking exceptional customer satisfaction.
This is a position in the afternoon shift to give Support to our Customers based in US time zones (Monday to Thursday 14h to 22h, Friday from 14h to 20:30h).
Your main responsibilities include:
What we offer
A part of being B-corp certified, we are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.
If you think this is the right move for you and you match the description, just apply! We'll get in touch with you for an interview if you are one of the selected candidates.
Be the Number One partner for companies in Brand Protection. Brands have never been more vulnerable to the issues of online counterfeiting, piracy, and distribution fraud. That’s why, at Red Points, we strive to empower businesses worldwide to s...
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