Senior Manager, Scaled Community Success

Skills

• Exceptional leadership and communication skills
• Strong analytical abilities
• Experience with customer support and analytics software platforms
• Experience managing remote, geographically-distributed teams
• Budget management and procurement experience

Responsibilities

• Develop and execute strategy for scaled community support
• Lead and mentor a team to foster excellence, collaboration, and innovation
• Establish and optimize processes for managing community interactions efficiently
• Define KPIs and measure effectiveness of support platforms and operations
• Manage costs and optimize spend across multiple resource areas
• Collaborate cross-functionally and advocate for community needs
• Drive initiatives to improve scalability, efficiency, and impact of community success operations

Benefits