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ServiceNow ITSM+CSM Architect (USA / Remote)

Company Description

๐Ÿš€ We're Hiring: Senior ServiceNow Architect (USA Region)

๐ŸŽฏ Role: ServiceNow ITSM + CSM Architect

๐Ÿ“ Location: USA - Remote

๐Ÿง  Experience: 8+ years with strong hands-on and architectural experience in ServiceNow ITSM and CSM modules.

 

About REDE Consulting

REDE Consulting is a premier ServiceNow partner and a recognized expert in delivering enterprise-grade solutions across ITOM, ITAM, IRM/GRC, and AIOps. Our client base includes Fortune 500 companies, global insurers, and large-scale digital enterprises.

Job Description

๐Ÿ› ๏ธ Core Responsibilities

๐Ÿ”น 1. Architecture & Solution Design

  • Design end-to-end scalable, secure, and high-performing architecture for ITSM and CSM implementations.

  • Translate business requirements into well-architected solutions aligned with ServiceNow best practices.

  • Define data models, integrations, workflows, and UI experiences across ITSM and CSM modules.

๐Ÿ”น 2. Stakeholder Collaboration

  • Work closely with business and IT stakeholders to gather requirements and align ServiceNow capabilities.

  • Act as the primary point of contact for client architecture discussions and design approvals.

  • Guide the pre-sales team with solutioning and effort estimation.

๐Ÿ”น 3. Implementation Oversight

  • Lead and govern technical implementations across ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).

  • Ensure delivery aligns with defined architecture and standards.

  • Provide oversight on ServiceNow configuration, customization, and integrations.

๐Ÿ”น 4. Governance & Best Practices

  • Define and enforce coding standards, platform security, and governance guidelines.

  • Set up CI/CD pipelines, DevOps best practices, and upgrade strategies.

  • Perform code reviews and architectural audits.

๐Ÿ”น 5. Integrations & Automation

  • Architect integrations with external systems (CRM, ERP, Telephony, APM, etc.).

  • Leverage Integration Hub, REST/SOAP APIs, and MID Servers effectively.

  • Design automation flows for proactive support and ticket deflection using Virtual Agent, Predictive Intelligence, and Flow Designer.

๐Ÿ”น 6. Knowledge & Mentorship

  • Guide and mentor development teams, BA teams, and platform administrators.

  • Create knowledge artifacts and reusable design templates.

  • Stay updated with new ServiceNow releases and ensure roadmap alignment.

๐Ÿ”น 7. Reporting & Dashboards

  • Design custom and out-of-the-box performance analytics, reports, and dashboards for IT and customer service operations.

Qualifications

๐Ÿ”ง Technical Skills Required

  • Deep expertise in ServiceNow ITSM and CSM modules.

  • Hands-on experience with Flow Designer, Virtual Agent, CSM Playbooks, ITIL processes, and CMDB.

  • Strong understanding of platform architecture, ACLs, notifications, and form/UI policies.

  • Familiarity with Performance Analytics, Now Experience UI Framework, and Agent Workspace.

  • Integration Hub, REST/SOAP APIs, SSO, OAuth, and MID server expertise.

โœ… Certifications (Preferred)

  • ServiceNow Certified System Administrator (CSA)

  • Certified Implementation Specialist โ€“ ITSM

  • Certified Implementation Specialist โ€“ CSM

  • ServiceNow Certified Application Developer (CAD)

  • TOGAF or similar enterprise architecture certification (nice to have)

Additional Information

Location: Remote (Candidates must be based in the USA)

๐Ÿ’ผ Why Join REDE?

  • Join a fast-growing ServiceNow-focused firm with a strong presence in the USA, EU, and India.

  • Work on high-impact projects with Fortune 500 companies.

  • Be part of a Center of Excellence (CoE) for ServiceNow IRMGRC, ITAM and ITOM

  • Opportunity to lead implementations and be at the forefront of digital transformation.

  • Competitive salary and performance-based incentives.

  • Flexible work hours and a remote-friendly culture.

๐Ÿ“ฉ Ready to Apply?

If you are a hands-on professional who thrives in dynamic environments and wants to make a real impact โ€” weโ€™d love to hear from you.

๐Ÿ“ง Send your updated resume to: hr {at} rede-consulting.com
Subject: Senior ServiceNow ITSM+CSM Architect โ€“ USA

Note: Remote Candidates must be based in the USA

๐Ÿ”— Visit us: www.rede-consulting.com
๐Ÿ“ Connect with us on LinkedIn: linkedin.com/company/rede-consulting

 

Average salary estimate

$135000 / YEARLY (est.)
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DATE POSTED
April 16, 2025

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