VPN Administrator (Network Administrator) (Remote)

Remote

Customer Success Organization – Production Support /Full Time /Remote

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 7,300+ provider organizations and 240+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.

Opportunity & Impact

As a VPN Administrator at Redox, you’ll play a key role in our mission to revolutionize patient data exchange across the healthcare ecosystem. Your expertise in managing business-to-business IPSec VPN connections will be instrumental in ensuring the secure and reliable transfer of critical and sensitive patient data, supporting the success of our mission. You’ll oversee our Libreswan VPNs, enabling seamless communication across hundreds of healthcare systems. By collaborating with cross-functional teams, you’ll also help shape our future connectivity strategies, fueling Redox’s growth and impact in the industry.

Responsibilities

• Configure and manage B2B VPN tunnels to facilitate client connections
• Monitor network performance, troubleshoot issues, and ensure high availability optimal connectivityMonitor network performance, troubleshoot issues, and ensure high availability optimal connectivity
• Collaborate with cross-functional teams to identify and address current and future network requirements, aligning solutions with business objectives
• Create and maintain documentation, including network diagrams, troubleshooting and support procedures, and configuration guidelines
• Evaluate and recommend new technologies or tools to improve network performance and reliability
• Directly assist external customers encountering network connectivity issues via phone call or asynchronous communication
• Provide network operations and troubleshooting support and guidance to internal teams 
• Assisting with additional team responsibilities where necessary

Required skills and experience

• Expertise building, managing, troubleshooting, and providing customer support for B2B IPsec VPN connections
• Strong theoretical and applied knowledge of layer 2, 3, and 4 protocols, with an emphasis on TCP, UDP, and, most importantly, IPsec 
• Proficiency with the Linux command line, basic scripting, and networking and firewalling software such as iptables or nftables, tcpdump, wireshark, netcat, etc
• Strong analytical and problem-solving skills, with a keen attention to detail
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment

Preferred skills

• Experience with Libreswan, specifically, or other Linux-based VPNs
• Experience with SumoLogic’s query language
• Familiarity with Github, Python, and/or Typescript

$85,000 - $90,000 a year

Compensation:  The base salary range for this position is expected to be between $85,000 - $105,000 per year. *The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following: 

Benefits & Perks

• 100% remote first culture (must be based in the US)

• Unlimited Flexible Time Off

• 15+ Observed Holidays

• Rest & R^Charge days (guaranteed a 3-day weekend each month)

• R^Charge (6 weeks paid sabbatical + stipend) 

• 401k match 50% for up to 8% on Day 1

• Medical/Dental/Vision Benefits on Day 1

• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program

• Paid Parental Leave (16 weeks)

• Productivity Stipend & Wellness Fund

• Redox Issued MacBook

• Virtual and/or in-person Team & Company Events

• Stock Options

• Employee Referral Bonus Program 

• Recognized as  CB Insights Top 150 Most Promising Digital Health Startups in the WORLD & named Top 10 Trending Startups for 2022 Health-Tech companies on Wellfound (formerly AngelList Talent)! 

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified

About Redox - Take a look here: https://youtu.be/4OjENXR6UXA

What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team! Read more about our stance on diversity and belonging: Diversity at Redox

As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

We believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of Conduct

Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.

Thank you for your interest in Redox!

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