Branch Service Manager

At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can’t do it without you - our next great hire!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers. 

Being a Branch Service Manager starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

• Cultivating an effective sales and service culture by coaching branch staff and by recognizing and rewarding your staff for their achievements. You’ll also support the Branch Manager’s community involvement, volunteerism, and business development efforts by acting as an ambassador of the organization at all times.
• Maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks, as well as conducting branch audits that ensures compliance with Redwood Credit Union policies and procedures. 
• Effectively utilizes branch resources to meet Members’ needs by monitoring the flow of traffic in branch.
• Schedule adequate numbers of employees to ensure superior Member service and branch needs are met.
• Maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks.
• Research Members’ inquiries and respond accordingly.
• Conduct branch audits and ensures compliance with Redwood Credit Union policies and procedures.
• Ensure the balancing of all cash and negotiable items in the branch.
• Ensure new or changed products, services, procedures, technology and concepts are implemented and/or incorporated in department functions.
• Perform teller transactions when needed and reconcile cash daily.
• Open new accounts, process loan applications and fund loans as needed.
• Safeguard member information and ensure confidentiality by following established policy and procedures.
• Sales

• Ensure ongoing staff training and development.
• Plan, coordinate, communicate, and execute staff meetings, as needed.
• Ensure important information is communicated to staff.
• Collect and analyze weekly/monthly reports to evaluate strength and weaknesses of branch and individual staff.
• Coach, mentor, discipline, motivate, and develop staff.
• Manage the branch in the absence of the Branch Experience Manager.
• Attend and participate in internal meetings and disseminate pertinent information to staff.
• Recruit, select, and hire qualified staff.
• Conduct performance evaluations and recommend merit increases for staff.

As the Branch Service Manager, the ideal candidate also has:

A combination of education and experience equivalent to an Associate’s degree in Business Administration, Accounting, Finance, or closely related field

4+ years financial services, operations and sales experience

2+ years in a supervisory role or capacity

Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law

Compensation: Base starting range: $83,824 to $110,439 annually commensurate with experience. (This position is also eligible for a 15% Geographic Differential)

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

·         Competitive medical, dental, and vision insurance, mental health offerings

·         Employee performance incentive plan

·         Salary Advancement– Merit increase based on performance

·         401(k) program with employer match

·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

-  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

·         Local financial institution, providing unparalleled service since 1950

·         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

·         Voted Best Places to Work in the North Bay 18 years in a row

·         World-class employee engagement scores

·         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

·         Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                        We are an Equal Opportunity Employer