Job details

IT Specialist I

Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California—and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

If this sounds like a place you’d like to be, we’re eager to meet you!

Redwood Credit Union is looking for an IT Specialist I that wants something more!

Working in a complex and sophisticated IT and Business environment (Financial Services), we are looking for an experienced IT Specialist I who is passionate about new technology and product development, has a customer/member centric view while being goal-focused, and be a driven problem solver who wants to be a part of a high performing team. He/she will provide critical thinking to develop secure, creative, and innovative methodologies to solve challenging problems.

Computer Operations:

Follow department operations run books for daily operational functions and desktop environment.
Maintain service log of information systems error logs and maintenance calls.
Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory.
Document all calls and request in the IT support ticketing system.
Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing.
Complete Add, move and/or user change requests in the network and core systems.
Provide help-desk phone support to employees of the Redwood group.
Distribute reports to management.
Execute all daily operational checklists in a timely manner while making sure duties are performed with the highest accuracy and attention to detail.
Notify management of work affecting incidents in a timely manner.
Document all new processes and any undocumented process in department Wiki.

Technical Support:

Provide end-user support and troubleshooting of computer and printer problems.
Respond to incidents and support requests per incident management procedures.
Provide help-desk support on computer system through assisting the end-user with software/hardware problems and inquires.
Provide exceptional service to all Members, volunteers, internal employees, and service providers.
Keep inventory of supplies and licensing, document and provide management with request for new purchases.
Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts and supplies.
Support tablet and mobile devices through RCU’s mobile device management solution.
Uphold established department service standards.

Minimum Qualifications:

Intermediate skills in the operation of a PC with Intranet and Internet access along with the use of word processing, spreadsheet, presentation, and information systems software.
Ability to troubleshoot computer related problems.
Ability to interact and communicate with outside vendors.
Ability to communicate effectively both verbally and in writing.
Ability to work Monday to Friday with rotating Saturdays.
Ability to work in a fast-paced environment.
Ability to employ problem solving techniques while being detailed oriented.
Ability to establish and maintain an effective working relationship with a diverse group of people.
Ability to work a rotating schedule, which will include working on rotating nights and weekends as assigned.
Ability to travel 30% of the time.

$28 - $37 an hour

Education/Experience:

A high school diploma and a combination of education and experience, equivalent to an AA or technology vocational degree. Prefer 1-2 years’ experience with computing in an enterprise environment. Credit Union experience or experience in a closely related field a plus.

Compensation: base starting range $28.00 to $37.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

· Competitive medical, dental, and vision insurance, mental health offerings

· Employee performance incentive plan

· Salary Advancement– Merit increase based on performance

· 401(k) program with employer match

· Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks-

- RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!