Job details

Member Service Center Representative - job 2 of 2

Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California—and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

If this sounds like a place you’d like to be, we’re eager to meet you!

We are looking for a Part-Time Member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

As an MSC Representative you will be responsible for a variety of tasks:

Answer the telephone within established performance and service guidelines.
Complete phone transactions accurately and quickly.
Disseminate and provide education of lending, CUSO and membership information to members.
Respond with accurate information to Members' questions or transfers them to the appropriate department or person for further assistance.
Research Members' problems and complaints and respond with accurate information to Members' questions through oral and/or written communication, or by directing them to
the appropriate department or person for assistance.
Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.
Sales
Attain individual and departmental goals and objectives as established in the MSC performance standards.
Cross-sells Credit Union products and services.
Support
Post and balance daily work and maintain proper documentation.
Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
Compile data and complete work related to departmental reports.
Maintain files, post records, make and check routine calculations.
Perform all functions in a security conscientious manner.
Knowledge, Skills and Abilities
Knowledge of modern office methods, practices and procedures.
Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
Demonstrated Member service skills.
Ability to cross-sell products and services to meet Member needs.
Ability to make mathematical computations.
Ability to type 40 words per minute.
Ability to communicate effectively both verbally and in writing.
Ability to establish and maintain effective working relationships with a diverse group of people.

Must be available to work Saturdays.

Physical Requirements

Ability to talk on the phone
Ability to stand, bend, stoop, sit, walk, twist and turn.
Ability to lift up to 15 pounds.
Ability to use a computer keyboard and calculator.
Work environment is indoors; majority of the time is spent sitting at a desk.

The Ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.

Tell us why you think you are our new Member Service Center Representative! We are excited to hear how your skills, experience, and vision contribute to our team!

Compensation: Base starting range: $23.00 to $30.00 per hour commensurate with experience. (This position is also eligible for an 8% call center differential)

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

· Competitive medical, dental, and vision insurance, mental health offerings

· Employee performance incentive plan

· Salary Advancement– Merit increase based on performance

· 401(k) program with employer match

· Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks-

- RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

- 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

· Local financial institution, providing unparalleled service since 1950

· Recognized by Newsweek as one of "America's Best Credit Unions 2024"

· Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

· Voted Best Places to Work in the North Bay 18 years in a row

· World-class employee engagement scores

· Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

· Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members