At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can’t do it without you - our next great hire!
Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.
That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.
We are looking for a member Service Center Representative, with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.
The Ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.
Tell us why you think you are our new Member Service Center Representative! We are excited to hear how your skills, experience, and vision contribute to our team!
Compensation: Base starting range: $22.00 to $29.00 per hour commensurate with experience. (This position is also eligible for an 8% call center differential)
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
· Competitive medical, dental, and vision insurance, mental health offerings
· Employee performance incentive plan
· Salary Advancement– Merit increase based on performance
· 401(k) program with employer match
· Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks-
- RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
- RCU employees are eligible for a 1% discount on all recreational or boat loan products
- 2% discount off Visas and LOC Loans through RCU
- 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
- 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
- 0% interest on garment, fitness, or home office equipment loan of up to $500
- 100% financing for employee purchased homes!
Why work for Redwood Credit Union?
· Local financial institution, providing unparalleled service since 1950
· Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting
· Voted Best Places to Work in the North Bay 18 years in a row
· World-class employee engagement scores
· Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
· Recognized by Forbes as one of “America’s Best Small Employers 2023"
Internal Team Members
If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
To passionately serve the best interests of our Members, employees and communities.
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