Mortgage Loan Officer II

At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire.

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

Redwood Credit Union is looking for a Mortgage Loan Officer II, who will market mortgage loan products, including the most complex. Coordinate, organize, and prepare real estate documentation to ensure accurate and expeditious loan closings. Recommend and implement new products and services that will benefit the membership of Redwood Credit Union (“RCU”). Provide mentorship to junior team members.

Candidates must be able to work weekends, at least one weekend day per week, every week.

Essential Functions

Loan File Management

• Provide exceptional Member service at all times via all lines of communication. Adhere to RCU standards including, utilizing Member Interaction Model/STARS training and Loan Officer Building Consistency and Setting the Expectation Worksheet.

• Effectively and efficiently market all programs offered by RCU, e.g., first liens, fixed seconds, and home equity lines of credit and loans that tend to have the most complexity including stated income, self-employed applicants, investor properties, combination first/seconds, analysis of tax returns, etc.

• Take applications using online mortgage application system, answer phone inquiries, and attend to walk-in business, Branch and Internet queries.

• Responsible for all aspects of assigned loans from origination through completion. Review loan files for accuracy and completeness as outlined in the departments File Ownership Procedures.

• Interpret Fannie Mae Desktop Underwriter findings so that all possible loans can be approved at minimum inconvenience to Members while assuring a proper credit decision can be made.

• Review preliminary title report and appraisal; identify and resolve, if possible, areas of concern to ensure completeness and compliance.

• Consult with Members on a weekly basis regarding the status of their loan.

• Approve and/or make recommendations for loan approval up to established limits.

• Identify expired pre-approvals, cancelled, withdrawn, and declined loans, update systems and send out Statement of Credit Denial Letters as required.

• Develop and utilize pipeline management system with loan processor to ensure rate lock management and high-quality member service.

Training, Member/Branch Education and Support

• Counsel Members on loan requirements and matters affecting the granting of loans.

• Discuss loan options and programs that will benefit each Member, including counteroffers when appropriate.

• Recommend action steps and counsel Members to help them qualify for a future loan when having to decline a loan because of current circumstances.

• Train and mentor branch staff, Processors, and Loan Officer I staff on the fundamentals of mortgage lending and the requirements to obtain a loan from RCU.

• Instruct at homebuyer or other types of seminars, as needed.

• Discuss loan products and services at special events such as home shows.

• Perform branch visits to assist in training co-workers and assure flow of applications.

Projects

• Research Member or team member concerns as directed and follow through until the matter is resolved; this includes inquiries after the loan is closed.

• Develop new vendor/partner relationships that will mutually benefit RCU and its Members.

• As a Loan Officer II, maintain competencies in all other department job functions so that other positions can be backed-up as needed.

• Thorough knowledge of Internet-based loan origination software.
• Thorough knowledge of real estate principles, practices, rules, and regulations.
• Proficient knowledge of all residential mortgage loan products offered by RCU.
• Proficient knowledge of secondary market investor guidelines and compliance requirements.
• Skill, aptitude, and interest in sales.
• Highly skilled in the operation of a PC with word processing and spreadsheet software, and Internet/intranet access.
• Ability to communicate effectively, both verbally and in writing.
• Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union team members.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

• Ability to maintain a valid California driver’s license.
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761.

• Ability to stand, bend, stoop, sit, walk, twist, and turn.
• Ability to lift up to 20 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.

The ideal candidate has a combination of education and experience equivalent to a high school diploma, plus a minimum of three years of experience in the mortgage lending industry or closely related field, including at least one year as a loan officer.

Compensation: Base starting range: $33.00 to $43.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

·         Competitive medical, dental, and vision insurance, mental health offerings

·         Employee performance incentive plan

·         Salary Advancement– Merit increase based on performance

·         401(k) program with employer match

·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

-  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

·         Local financial institution, providing unparalleled service since 1950

· Recognized by Newsweek as one of "America's Best Credit Unions 2024"

·         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

·         Voted Best Places to Work in the North Bay 18 years in a row

·         World-class employee engagement scores

·         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

·         Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                         We are an Equal Opportunity Employer