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Regional Director of Front Office Operations

Overview:

PT Solutions starts with a true love of physical therapy and fuses that passion with science and training to create an unmatched standard of care for patients. Our enthusiasm is evident in all we do, both in the clinic and in the community. PT Solutions Physical Therapy is a physical therapist-owned private practice. With points of service across the US, we work in partnership with our patients and are committed to keeping them in motion throughout all phases of injury and healing. That dedication creates authentic connections with patients and makes PT Solutions the best place to redefine recovery. Our clinicians strive to serve their clients using research-driven treatments to provide relief and restoration of their normal life.

OVERVIEW

As a Regional Director of Front Office Operations, you will lead and direct all operational components related to front office functions within each clinical point of service for PT Solutions for a designated region. General areas of oversight include but not limited to workflow design/redesign, process standardization, accountability, structure development, training, root cause analysis, oversight of practice management as it relates to patient intake, insurance verification, patient communications, patient satisfaction, over the counter collections, referral tracking and team development. This role will act as the key advocate and business leader for all functions related to the front desk working with all relevant associated departments as necessary for their region.

SUCCESS LOOKS LIKE
  • Create and improve standardized workflows across multiple site locations
  • Effectively communicate and lead change in a matrix organization
  • Teach, coach, present and facilitate at all levels of the organization from the individual practice level to executive leadership
  • Successfully lead cross-functional teams
BENEFITS
  • Competitive compensation with ability to earn performance-based incentives
  • Professional development and career progression
  • Fitness incentive, insurance benefits, employee assistance program, paid parental leave, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual
EXPERIENCE & EDUCATION
  • Bachelor's degree preferred
  • Management experience preferred
  • Minimum three years of healthcare experience required
  • Excellent project management and organizational skills
  • Ability to hold teams accountable and drive metric driven performance
  • High level of professionalism and emotional intelligence

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PT Solutions Physical Therapy Glassdoor Company Review
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PT Solutions Physical Therapy DE&I Review
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CEO of PT Solutions Physical Therapy
PT Solutions Physical Therapy CEO photo
Dale M. Yake
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We provide transformative care to our community through evidence, experience, and exceptional service because everyone deserves the chance to be unstoppable.

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DATE POSTED
August 4, 2023

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