Regional Facilities Training Manager - Atlanta, GA

The Maintenance Expert

• Your expertise in repairing anything is amazing because you know how to diagnose and troubleshoot electrical, plumbing, HVAC, appliance, structural, lighting, gate maintenance, and even security systems)
• You understand maintenance repairs so well that you can anticipate problems that residents might have before they even occur
• You demonstrate the ability to look past the simple repair and identify root causes through diagnosis and teach others how to diagnose

• Provide highly engaging learning experiences that build upon the repair skill needs while aligning with Cortland’s culture and focus of facilities excellence
• Deliver high-quality training across multiple channels to engage audiences and promote positive performance
• Work well with and collaborate across multiple departmental channels of Talent, Facilities, and Operations to train and coach service teams.
• The liaison between Talent and other departments to promote communication and reduce silos
• Work closely with our Learning Experience Design team on building out content as a subject-matter expert and design assistant
• Manage the course completions in your market and promote course completions
• Work with vendors and build relationships to counterbalance what they provide in your market for training resources
• Help our Facilities and Service Teams become knowledgeable and comfortable in our policies, standards, and approach to how we operate to achieve outstanding KPI’s and resident experience results

• Ensure associates are well-versed in Cortland’s Standards of Excellence and provide training guidance inherent in our Core Values and SOE’s
• Collaborate with teams to maintain organizational communications associated with training and partner with regional leaders to build a culture of service performance excellence
• Continually research energy-saving and sustainability opportunitiesGather information from the field to develop future training

• Associates you serve are super-efficient, Cortland-approved, well-educated experts, thanks to your world-class, captivating training sessions and coaching that consistently yield an extremely high rate of learning
• The entire organization is in awe of your skills for producing innovative learning solutions that really drive company results while keeping high morale
• The learning curve is higher than ever with all the training and coaching you will provide our Facilities teams

• Current EPA and CPO certifications
• Current EPA and CPO proctor certifications a plus
• Solid record of electrical, plumbing, HVAC, appliances, and other community-related repairs
• Ability to reach out, communicate, and coordinate training with local vendors
• Impeccable record-keeping and reporting skills
• Physical agility and mobility
• Resourceful problem solver
• Experience in coaching and developing facilities and service employees
• Ability to travel through a local market and host training at different communities
• Strong written and verbal communication skills
• Ability to facilitate training in small and large groups
• Exceptional interpersonal skills with the ability to effectively interact with Cortland associates at all roles and levels in the organization
• Spanish fluency a plus

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988.

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of

all persons hired to work in the United States.