Job details

Regional IT Director

Your Role

The Regional IT Director is responsible for managing IT operations for the South Central Region. Daily responsibilities consist of managing team members, the service management processes and the expectations of approximately 700 end-users. Actively communicate with Regional and Office Leaders as well as end-users to inform, educate, and monitor technology innovations, adoption, usage, and satisfaction.

What You Will Do

The South Central Regional IT Director will establish goals and develop project plans in support of objectives in their offices and region, monitor and report on progress in completing projects, accomplishing goals, and establish, communicate, and interpret changes in guidelines, policies, procedures, and other related matters to Regional and Office Leaders.

Service Desk Management

Manage incident support groups
Review Incidents exceeding target resolution times and escalate as appropriate
Review daily service desk activity reports
Review monthly service desk performance report, make adjustments as required

Administration and Personnel Management

Directing IT staff recruitment and directly supervising IT team members
Attend recurring teleconference/video conference meetings
Conduct mentoring sessions with team members monthly Professional Development
Program sessions with team members
Assure adequate training and application of standard operations and procedures

Data Integrity

Monitor the data integrity process, backup, restoration and archiving
Monitor the health of data storage equipment to ensure reliability

Asset Management

Manage current assets and asset allocations (inventory control)
Manage local budget, procurement, and disposal processes
Track software licenses & confirm utilization
Procure, install, move, de-install all PCs and workstations

Infrastructure Management

Supervise the deployment of IT Infrastructure equipment, services, or solutions
Manage the changes to the IT Infrastructure with the Firmwide functional teams
Evaluate proposals of suppliers of IT equipment, software, telecommunications and other services ensuring that all business and IT requirements are satisfied
Supervise preventive and corrective maintenance of Infrastructure equipment
Take ownership of efforts to ensure IT Infrastructure maintains 99.5% high availability

Project Management

Plan, develop and maintain a running list of IT tasks and projects across the region
Partner with Design Synergies and design-practitioners throughout the firm
Research emerging technologies and define use-cases for implementation on projects

Standards Development

Participate in firm-wide workstation and server taskforces
Deploy standards within timetables agreed upon by Co-CEO Hub IT Directors
Keep the office in compliance with standard processes and procedures
Assist in developing standard processes and procedures with Firmwide IT

Your Qualifications

Bachelor’s degree in information technology or related field
Minimum 15 years of experience in management experience in an IT operations capacity in the professional services, advertising, architecture, or legal environments or similar is preferred
Experience working with and managing geographically diverse operations
Experience managing and mentoring staff across multiple office locations
Background in matrix and traditional management styles is essential
Mastery of Windows Server products and IP networking technologies
Ability to work with customers in a way that drives high customer satisfaction and increased engagement
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
Ability to assess and recruit top candidates, train new IT staff, and motivate team members for high performance

*This is not a remote position. The successful candidate is expected to be in the office.*

Life at Gensler

Gensler is committed to

Diversity, Equity and Inclusion

. Through our Five Strategies to Fight Racism, we continue to create a just and equitable future for our colleagues and our communities with our clients. We are a solid voice for social change as we impact people’s lives and fight racism. At Gensler, we celebrate diversity and are committed to creating an inclusive workplace environment.

As a people-first organization, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

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Gensler Glassdoor Company Review

3.9

Gensler DE&I Review

No rating

CEO of Gensler

Andy Cohen and Diane Hoskins

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By Gensler

We are guided by our mission to create a better world through the power of design, and the source of our strength is our people. By leveraging our diversity of ideas, our research and innovation, our shared values, and our One-Firm Firm culture, w...

37 jobs

FUNDING

Private

INDUSTRY

Architectural & Engineering Services

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in San Francisco, CA

DATE POSTED

July 20, 2023