Registrar - Registration - FT - Day

Full time - 36 hours/week or greater First Shift (Days - Less than 12 hours per shift) (United States of America) M-F; 8-5
Job Information
Exemption Status: Non-Exempt

A Brief Overview
Registration staff graciously greet all patients and visitors to Stormont Vail. Provide a positive image to customers by creating a friendly atmosphere while collecting all necessary patient and visit related information in a courteous manner for the visit. Complete clerical and reception duties in a welcoming manner focused on meeting customer needs. Completes process workflows and financial discussions in an efficient manner while adhering to organizational and regulatory standards.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• 1 year Experience in customer service. Required

Skills and Abilities

• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines. (Preferred proficiency)
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  Identify complex problems, review related information, evaluate options and implement appropriate solutions. (Preferred proficiency)
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  Knowledge of basic medical terminology. (Preferred proficiency)

What you will do

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
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  Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
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  Complete check-in and admission functions based on service area verifying patient identity.
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  Complete financial discussions including providing patient estimates and payment collections.
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  Collecting patient copays and prior balances as appropriate.
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  Assist patients in completing required documentation and database entry based on service area.
• Schedule follow up appointments as appropriate.
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  Provide and explain all required handouts as appropriate.
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  Complete basic real time eligibility insurance validation.
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  Assist with department specific duties such as referrals, RiteFax and answering phones as needed.
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  Complete various clerical and office duties as required based on service area.
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  Comply with laws and regulations including maintaining patient confidentiality.
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  Correct account and visit edits in a timely manner.
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  Perform all other duties as assigned.
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  Comply with all policies, standards, mandatory training and requirements of Stormont Vail.

Travel Requirements

• 10% There is no planned travel associated with this position. However, on occasion, there may be need to cover for an unplanned vacancy at a different clinic.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
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  Performs other duties as assigned

Patient Facing Options

• Position is Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
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  Stable access to electricity and a minimum of 25mb upload and internet speed.
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  Dedicate full attention to the job duties and communication with others during working hours.
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  Adhere to break and attendance schedules agreed upon with supervisor.
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  Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• On-Site; No Remote

Scope

• No Supervisory Responsibility
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  No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
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  Carrying: Occasionally 1-3 Hours
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  Climbing (Ladders): Rarely less than 1 hour
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  Climbing (Stairs): Rarely less than 1 hour
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  Crawling: Rarely less than 1 hour
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  Crouching: Rarely less than 1 hour
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  Driving (Automatic): Rarely less than 1 hour
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  Eye/Hand/Foot Coordination: Frequently 3-5 Hours
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  Feeling: Frequently 3-5 Hours
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  Grasping (Fine Motor): Frequently 3-5 Hours
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  Grasping (Gross Hand): Occasionally 1-3 Hours
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  Handling: Occasionally 1-3 Hours
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  Hearing: Frequently 3-5 Hours
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  Kneeling: Rarely less than 1 hour
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  Lifting: Occasionally 1-3 Hours up to 25 lbs
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  Operate Foot Controls: Rarely less than 1 hour
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  Pulling: Frequently 3-5 Hours up to 25 lbs
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  Pushing: Frequently 3-5 Hours up to 25 lbs
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  Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs
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  Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs
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  Repetitive Motions: Frequently 3-5 Hours
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  Sitting: Frequently 3-5 Hours
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  Standing: Frequently 3-5 Hours
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  Stooping: Rarely less than 1 hour
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  Talking: Frequently 3-5 Hours
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  Walking: Continuously greater than 5 hours

Physical Demand Comments:
Pulling, pushing, sitting and walking frequency will vary based on service areas.

Working Conditions

• Burn: Rarely less than 1 hour
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  Combative Patients: Occasionally 1-3 Hours
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  Dusts: Rarely less than 1 hour
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  Extreme Temperatures: Rarely less than 1 hour
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  Infectious Diseases: Occasionally 1-3 Hours
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  Noise/Sounds: Occasionally 1-3 Hours
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  Radiant Energy: Rarely less than 1 hour
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  Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
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  Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
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  Hazards (other): Rarely less than 1 hour
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  Wet and/or Humid: Rarely less than 1 hour