Site Reliability Engineer

As a Site Reliability Engineer at RGi, your primary focus will be the design, implementation, and maintenance of highly available OpenShift clusters to support mission-critical applications. You’ll develop and maintain automation scripts to streamline deployment and optimize system performance. Additionally, you’ll respond to and resolve incidents while enhancing our monitoring and alerting systems, ensuring compliance with security requirements.

To qualify for the Site Reliability Engineer role at RGi, candidates must possess a Bachelor’s degree in Computer Science, Engineering, or a related field. You should have a minimum of 5 years of experience in an SRE or similar role, expertise in OpenShift or Kubernetes administration, and strong proficiency in scripting languages like Python or Bash. Familiarity with CI/CD pipelines and containerization technologies is also essential.

A Site Reliability Engineer at RGi should be well-versed in various tools and technologies including OpenShift, Kubernetes, automation tools like Ansible and Terraform, and monitoring solutions such as Prometheus and Grafana. Proficiency in scripting languages, CI/CD tools, and logging technologies like ELK or Splunk is also vital for this position.

RGi provides a range of attractive benefits for its Site Reliability Engineers, including 100% paid employee healthcare and dental insurance, paid parental leave, 401k matching, escalating vacation time, and tuition reimbursement. We also prioritize professional development with training programs, mentorship, and a supportive work culture that encourages growth.

At RGi, we emphasize a strong corporate culture that encourages camaraderie, innovation, and collaboration. Site Reliability Engineers work alongside talented teams, participate in shared challenges, and are empowered to drive initiatives that improve our infrastructure, fostering an environment where everyone feels valued and motivated to contribute.

When answering this question, highlight specific projects where you utilized OpenShift or Kubernetes, detailing your responsibilities, your approach to configuration or troubleshooting, and the impact your work had on system reliability and performance. Focus on your technical skills and teamwork in managing these platforms.

Discuss the monitoring and alerting tools you’ve used, such as Prometheus or Grafana, and how you leverage them to track key performance metrics. Explain your approach to conducting regular performance reviews and the methods you utilize to analyze data and implement improvements.

The key here is to talk through your process, from identifying and documenting the incident to resolving it, and conducting a thorough post-mortem analysis. Emphasize your commitment to learning from incidents and implementing changes to prevent future occurrences.

Provide examples of how you've automated processes using tools like Ansible or Terraform. Discuss specific scenarios where automation helped improve deployment efficiency, reduce human error, or enhance system reliability. This showcases your proactive approach to challenges.

Address your understanding of security best practices in DevOps, discussing tools you’ve integrated into your workflow for vulnerability scanning and logging. Detail how you implement compliance measures and collaborate with security teams to ensure ongoing adherence to policies.

Emphasize the importance of teamwork in troubleshooting, developing CI/CD pipelines, and addressing incidents. Discuss how you communicate effectively with development teams and engage stakeholders to ensure the reliability and performance of the systems.

Share an example of a particularly challenging situation, such as a system outage or performance issue, and detail how you maintained composure, prioritized tasks, and collaborated with your team to resolve the problem. This will illustrate your resilience and capability under pressure.

Discuss your familiarity with cloud services like AWS, Azure, or GCP, mentioning how you’ve utilized them in your SRE roles. Talk about specific applications or services you’ve migrated, managed, or integrated into your reliability practices.

Reflect on qualities such as problem-solving skills, adaptability, and strong communication. Share how embodying these traits has contributed to your success and collaborative spirit in previous roles.

Mention methods such as documentation review, monitoring logs, and shadowing team members. Discuss strategies for gaining a solid understanding of system architecture and common workflows, ensuring a smooth transition while providing value to the team.