Team Lead, Implementations

At Relatient we’re on a mission to make access to healthcare simpler. 

We partner with leading health systems and medical practices - comprising more than 40,000 providers across the US - to optimize every step of a patient journey, from alerting patients to needed care, helping them find the right provider, scheduling appointments across multiple channels, and engaging with patients throughout their care journey via text, email, and chat. Our solutions reduce delays in care, improve communication, and enhance both the provider and consumer experience. We’ve been recognized as a Forbes Top Startup, Deloitte Fast 500, and Inc 5000, among other honors, for our rapid growth, innovative technology solutions, and energetic workplace culture.

We are currently looking for a Team Lead, Implementation to join our team in Pune. This will be a hybrid position that requires 3 days a week in office.

Essential Functions:

• Works to develop and maintain accurate documentation for the team.
• Acts as escalation point for complex implementation issues.
• Leads a team of Implementation Specialists and/or Client Operations Managers to meet established departmental goals.
• Ensures departmental policy and procedures are being followed.
• Onboards and trains newly hired and/or promoted employees.
• Participate in performance reviews.
• Oversee the implementation of new software or technology that will improve efficiency in a client workplace.
• Create clear visibility into ongoing implementations with current status, dependencies, risks and timing expectations.
• Serve as an external consultant/trusted advisor to identify initial opportunities, including design recommendations, to maximize our contribution to patient access and client success
• Work cross-functionally across geographically dispersed internal teams to resolve complex issues within designated time frames
• Have a key voice in developing better processes, tools and models that generate successful outcomes within the team and improve operational efficiency. 

Education & Experience Requirements:

• Bachelor’s degree or equivalent experience in lieu of degree is required
• 5+ years of experience in project management in the information technology and healthcare sector
• SQL experience required
• 1 or more years of experience supervising a team is preferred
• Strong organizational skills including, logical, analytical, attention to detail, and multi-tasking skills.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.
• Experience influencing internal and external stakeholders in order to drive success 
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Proficiency in using the Microsoft Office suite of software
• Experience with MS Office, Excel, Word and PowerPoint
• Experience with Salesforce preferred
• US healthcare experience preferred

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