Job details

Relationship Associate - job 2 of 2

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek.

AFC is proud to be a subsidiary of OPENLANE. AFC’s core business complements the other business units within the OPENLANE group of companies. For more information about OPENLANE and its affiliated companies, visit

https://corporate.openlane.com/about/

What We Offer:

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US)
Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer paid short-term disability and life insurance
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge ross a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and rapid advancement

The hourly rate for this position is $19 - $23 dependent on experience. This position also will include bonus opportunity.

We’re Looking For:

Denver branch AFC is seeking the need for an individual who possesses strong extroverted qualities, critical thinking skills, problem-solving abilities, and the ability to engage in meaningful conversations while maintaining confidence and professionalism. We are seeking a Relationship Associate with experience in building relationships, managing accounts, and working as part of a team to meet branch goals. You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in driving a positive customer experience, managing risk, and identifying growth prospects. The ideal candidate will have two years in customer service/account management, one year in sales or sales support, and a keen eye for attention to detail.

You Are:

Focused on Elevating Relationships: you believe integrity and honesty build long lasting relationships; connecting deeply with your customers, celebrating their wins, and supporting them through their struggles.
Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts.
Vision-Driven: you focus on understanding your customers’ future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come.

Dedicated: you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.

You Will:

Manage, service and mitigate risk on customer accounts by utilizing applications such as Salesforce and Tableau.
Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.

Identify and manage daily customer delinquencies.
Identify dealer needs to promote product solutions and campaigns.
Spend roughly 80% of your time on managing existing accounts and roughly 20% focused on new business development.

Must Have’s:

Two years customer service/account management experience
Strong extroverted personality with exceptional interpersonal skills, demonstrating an ability to engage in meaningful conversations and build rapport with diverse individuals
Critical thinking abilities, capable of analyzing complex situations, identifying patterns, and developing innovative solutions to drive business growth
Problem-solving mindset, with a track record of effectively resolving challenges and driving positive outcomes in a dynamic and fast-paced environment
Excellent communication and presentation skills, both written and verbal, allowing for clear and persuasive communication with external customers
Proven ability to portray confidence and professionalism in various business settings, representing the company's interests and maintaining a positive brand image
A valid driver's license
Willingness to travel locally to support our customer base
Attention to detail and ability to prioritize and stay organized

Nice to Have’s: