Release Coordinator III

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

As a Release Coordinator you will coordinates activities to insure timely and successful software releases. Develops and maintains release processes and procedures.

This position can be based to work out of any Jack Henry office or remote from any US location.

This position will have a salary range of $49,800-$71,800 based on experience and location.

What you’ll be responsible for:

• Develops and maintains release processes and procedures.
• Works with R&D and documentation departments to ensure accuracy of release enhancement guides and documentation.
• Schedules release calendar and notifies customers of date selected.
• Performs software upgrades.
• Schedules and/or participates in conference calls relating to the release as required.
• Works with R&D and education departments to ensure all staff are trained on release materials.
• Coordinates billing related to releases with accounting.
• Excellent communication and customer relation skills.
• Able to multi-task and manage multiple projects.
• May perform other duties as assigned.

What you’ll need to have:

• Minimum of 4 years of experience in customer support and implementation.
• Knowledge of SQL.
• Ability to communicate with customers effectively both written and oral.
• Ability to research and troubleshoot software implementation errors.
• Must be able to work occasional extended hours.
  

What would be nice for you to have:

• A seasoned, experienced professional with a full understanding of area of specialization. Works on moderately complex and diverse projects. Exercises good judgment in selecting methods and techniques for obtaining solutions.
• Able to effectively schedule and carry out releases both within the company and with outside customers.
• Able to use independent judgment to plan, prioritize and organize a diversified workload.
• Strong knowledge of release processes.
• Strong organizational skills.
• Strong knowledge of product development and product enhancements.
• Strong knowledge of company products and services.
• Strong knowledge of Microsoft Excel and Word.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.