Job details
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Director, Customer Success
Reltio is looking for a Director of Customer Success who will lead the Enterprise Customer Success Managers to drive customer advocacy and increase the pool of referenceable customers.
Skills
- Bachelor's degree in computer science or related field
- 10 years of experience in SaaS
- 5 years of progressive experience leading customer success managers or sales teams
- Strong management presence with communication and interpersonal skills
- Experience working with senior (C-level) executives within customer accounts
- Demonstrated operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning
Responsibilities
- Increase lifetime value and customer advocacy through product adoption
- Lead a positive customer experience and successfully renew customers
- Generate net new expansion opportunities within Reltio’s customer base
- Build a culture of continuous improvement and foster collaboration
- Participate in the development of company-wide customer success motions
- Drive operational cadences and team accountability
- Work closely with sales management to align on strategies and account opportunities
- Address escalated client issues with speed and urgency
Education
- Bachelor's degree in computer science or related field
Benefits
- Flexible work arrangements
- Equal opportunity workplace
- Reasonable accommodation provided to applicants with disabilities
To read the complete job description, please click on the ‘Apply’ button
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By
Reltio
We help businesses accelerate the value of data, so they can maximize impact every day.
16 jobs
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Customer-Centric
Feedback Forward
Collaboration over Competition
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$150,000/yr - $250,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
May 8, 2024
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